Canyon Services Representative (36371)

Agua Caliente Casinos; Palm Springs (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical and dental benefits

401k with employer match

Paid time off (3+ weeks)

Discounts at casinos and services

Job summary

Canyon Services Representative will perform guest services for Indian Canyons, Tahquitz Canyon and the Visitor Center in Palm Springs, CA. The role includes greeting visitors, answering questions, handling admissions, selling merchandise, and reserving hikes.

Minimum qualifications include a High School Diploma or GED and at least 1 year in retail or customer service, with strong people skills and basic cash handling. Training will cover ACBCI visitor operations and safety procedures.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in retail, customer service, or related field.
• Exceptional people skills and ability to handle multiple guest personalities.
• Ability to use a 10-key calculator, cash register and basic computer skills.

Responsibilities

• Handles front reception; greets visitors and answers calls, provides information about Indian Canyons and ACBCI businesses.
• Monitors canyon entrances, collects admissions, sells merchandise, and assists guest inquiries.
• Offers information and coupons for Agua Caliente entities; sells discount tickets to Indian Canyons.
• Makes reservations for Tahquitz Canyon interpretive hikes.
• Keeps Visitor Center stocked with brochures and coupons; assists in daily clean-up.

Skills

Customer service

People skills

Telephone skills

Multi-tasking

Education

High School Diploma or GED

Tools

Cash register

10-key calculator

POS system basics

Job description

Job Details

Job Location: Agua Caliente Band of Cahuilla Indians - Palm Springs, CA 92264

Position Type: Full Time

Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more.

WHO ARE WE:

The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 32,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, and a fuel station. For more information about the Tribe, visit www.aguacaliente-nsn.gov.

JOB DESCRIPTION SUMMARY

Canyon Services Representative will perform guest services for Indian Canyons, Tahquitz Canyon and the Visitor Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

• Handles front reception; greets incoming visitors, answers all incoming phone calls, and provides information regarding Indian, Tahquitz Canyons and ACBCI related businesses.
• Monitor the vehicle entrance into canyons and perform other customer service functions such as the collection of admissions, selling of merchandise, and responding to guest inquiries.
• Offers information and/or coupons on the various business entities of the Agua Caliente Band of Cahuilla Indians. Sells discount tickets to the Indian Canyons.
• Makes reservations for the Tahquitz Canyon interpretive hikes.
• Keeps Visitor Center stocked with brochures and coupons.
• Assist in daily clean-up of the Visitor Center.
• Provides snack bar/food service. (Trading Post location only.)
• Performs other administrative duties as required.

Qualifications

• Minimum of High School Diploma, or GED.
• One year experience in retail, customer service, or related field.
• Must possess exceptional people skills, excellent customer skills, telephone skills, and the ability to deal with multiple guest personalities.
• Ability to use 10 key calculator, cash register and minimal computer skills.

SUPERVISORY RESPONSIBILITIES

None

ACCESS TO SENSITIVE AREAS AND INFORMATION

Cash Drawer

SIGNATORY ABILITY

None

WORKING CONDITIONS/PHYSICAL DEMANDS

To perform this job successfully, the individual must be able to sit, stand for up to 8 hour shift, walk, reach, talk, and hear. The individual must be physically fit to be able to lift 30 lb. and work in temperatures of 90 degrees F. or higher. Typically, the individual will be housed in an office environment, but may occasionally be exposed to outdoor weather conditions. The noise level in the working environment is usually moderate to quiet.