Canon CT Field Service Engineer

MXR Imaging Inc; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a dynamic team as a CT/MRI/PET-CT Field Service Engineer, where you'll travel across the United States to service cutting-edge medical imaging equipment. Your expertise in Toshiba/Canon CT will be crucial as you perform installations, maintenance, and troubleshooting to ensure optimal equipment performance. This role not only requires technical skills but also emphasizes building strong customer relationships and effective communication. If you're a proactive problem-solver with a passion for technology and customer service, this is an exciting opportunity to make a significant impact in the healthcare industry.

Qualifications

• 3+ years experience with Toshiba/Canon CT is required.
• Extensive background in servicing Medical Imaging equipment is essential.

Responsibilities

• Execute service requests including repairs and installations.
• Perform planned maintenance and provide on-demand support.

Skills

Troubleshooting

Customer Relationship Management

Analytical Skills

Communication Skills

Problem-Solving

Education

Associate Degree in Electrical Engineering

Military-trained in electronics

Tools

Medical Imaging Equipment

Laptop

Job description

Position Summary:

CT/MRI/PET-CT Field Service Engineers will travel and execute all required service requests, including repairs, planned maintenance, equipment de-installations and installations. Must have the ability to troubleshoot and accurately resolve technical issues with the use of laptop and other equipment. Must be familiar with CT/MRI/PET-CT medical equipment. OEM or third party training/experience preferred. Must have Toshiba/Canon CT Experience.

Location: New York, NY

Essential Duties:

• Perform on-site system installations and de-installations.
• Plan, schedule, and execute all required planned maintenance (PM) activities.
• Provide on-demand phone and on-site support as required.
• Collaborate with Customers and Sales to clarify customer requirements and technical needs.
• Assist with site planning and sales consultations as needed.
• Maintain inventory integrity through proper handling, inspection, and warehousing.
• Promote positive customer relationships, including non-service call visits and meetings.

Education/Experience:

Required:

• Must have extensive background in servicing Medical Imaging equipment.
• Must have 3+ years experience of Toshiba/Canon CT.
• Candidate must be willing to be on call, this includes weekends and holidays.
• Candidate must have a valid U.S. driver's license.

Preferred:

• An Associate Degree in Electrical Engineering or military-trained in electronics, equivalent certified electrical training or equivalent experience on electronic equipment is a PLUS.
• 5+ years experience of Toshiba/Canon CT.

Travel:

• Must be willing to travel within the United States.

Competencies:

• Excellent verbal and written communication skills.
• Strong interpersonal communication skills; experience in effectively communicating key data.
• Analytic, organizational, and problem-solving skills.
• Must be a proactive, strategic thinker who will be a team player.
• Ability to response promptly to all stakeholders.
• Ability to meet deadlines and provide accurate and quality reports.
• Solving problems on a first call basis.
• Personal qualities of integrity, credibility, positivity, and unwavering commitment.

Physical Demands

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to stand, walk, sit, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.