Cannabis Sales Associate & Budtender – Customer Advocate

High Profile; Muskegon (MI); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Life Insurance

Disability Insurance

401k

Company Holidays

Company Swag

Employee Discount

Job summary

High Profile is seeking a Sales Associate in Muskegon, MI to deliver world‑class customer service and drive sales through personalized product recommendations and upselling. You’ll guide customers through cannabis selection, educate on properties, and ensure a positive shopping experience.

Requirements include 1+ year customer service, a high school diploma or GED, POS and cash handling experience, ability to meet KPIs, and willingness to work nights, weekends, and some holidays.

Qualifications

• 1+ years of customer service experience.
• High school diploma or GED required.
• Experience with POS systems and cash handling practices.
• Commitment to reaching KPIs on a regular basis.
• Effective multi-tasking and prioritization.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills; professional correspondence.
• Knowledge of state/local regulations preferred.
• Must be 21+ and able to pass background check.

Responsibilities

• Provide top customer service and drive sales.
• Meet/exceed sales targets and conversion goals.
• Greet customers and verify IDs on entry.
• Assist customers with questions on forms and update records.
• Maintain well-stocked sales floor during downtime.
• Educate customers on cannabis products and effects.
• Process online orders efficiently and accurately.
• Handle customer complaints professionally and escalate when needed.
• Maintain product knowledge and stay updated on trends.
• Operate POS system and follow cash handling policies.
• Assist with inventory counts and audits.
• Collaborate with management to increase sales and foot traffic.
• Ensure compliance with dispensary policies and regulations.

Skills

Customer service

Upselling

Communication skills

Multi-tasking

Independent work

ID verification

Cash handling

Education

High school diploma or GED

Tools

POS systems

Cash handling practices

Job description

High Profile is seeking a Sales Associate in Muskegon, MI to deliver world‑class customer service and drive sales through personalized product recommendations and upselling. You’ll guide customers through cannabis selection, educate on properties, and ensure a positive shopping experience.

Requirements include 1+ year customer service, a high school diploma or GED, POS and cash handling experience, ability to meet KPIs, and willingness to work nights, weekends, and some holidays.