Cannabis Retail Specialist — Patient Care

Trulieve; Reading (Berks County); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Paid time off

Job summary

Trulieve is hiring a Dispensary Associate for a full-time role in Reading, PA. The position focuses on guiding customers through their cannabis purchases, educating on products, and ensuring a compliant, high-quality customer experience.

The role reports to the General Manager and offers a fast-paced, team-oriented environment with opportunities for tips. The ideal candidate has a high-school diploma or equivalent, strong communication skills, and prior retail or cash-handling experience.

Qualifications

• High-school diploma or equivalent and experience in the field or in a similar field.
• Must be a minimum of 21 years of age (or 18+ in CT, PA and WV).
• Prior experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
• Must be able to work effectively without supervision and in a team environment.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.

Skills

Customer service

Cash handling

Communication skills

Teamwork

Independent work

Education

High-school diploma or equivalent

Tools

Cash register

Job description

Trulieve is hiring a Dispensary Associate for a full-time role in Reading, PA. The position focuses on guiding customers through their cannabis purchases, educating on products, and ensuring a compliant, high-quality customer experience.

The role reports to the General Manager and offers a fast-paced, team-oriented environment with opportunities for tips. The ideal candidate has a high-school diploma or equivalent, strong communication skills, and prior retail or cash-handling experience.