Cannabis Retail Sales Associate — Customer Experience

Curaleaf; Palm Bay (FL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive Pay and Benefits

Generous PTO and Parental Leave

Life/ Disability Insurance

Community Involvement

Referral Bonuses and Product Discounts

Job summary

Curaleaf welcomes you to join our team as a Retail Sales Associate in Palm Bay, FL where you’ll be the face of our brand and help customers explore our cannabis products with top-tier service. You’ll build trust, upsell, and assist guests at the register in a fast-paced environment.

You’ll thrive in a welcoming, inclusive setting, working with a team to maintain store standards and deliver exceptional guest experiences. Weekend availability and strong communication are valued assets in this role.

Qualifications

• Six months or more experience in a customer-facing or sales role.
• Six months of experience using POS systems and handling cash transactions accurately.
• Flexibility to work various shifts including evenings, weekends, holidays and some overnights.
• Excellent communication skills to connect with customers and team members.
• Strong multitasking abilities and ability to shift priorities as needed.
• Comfort with technology and willingness to learn new tools for daily operations and customer engagement.
• Solid time management and organizational skills to stay on top of tasks.
• Effective de-escalation techniques and a calm, solution-oriented approach to customer concerns.
• Initiative and a team-first attitude to support store leadership and overall success.
• Natural ability to build rapport and maintain lasting customer relationships.
• Collaborative spirit and commitment to working well within a team environment.

Responsibilities

• Greet and assist guests in a warm, professional manner to ensure an exceptional customer experience.
• Build genuine connections with customers, ask thoughtful questions, and offer personalized product advice.
• Address concerns professionally and resolve issues to ensure customer satisfaction.
• Encourage loyalty by signing guests up for rewards programs.
• Work closely with your team to maintain a respectful, inclusive, and upbeat atmosphere.
• Open and close the store, handle cash, and follow procedures and regulations.
• Check IDs, update customer profiles, and process transactions accurately.
• Keep the store clean, organized, and fully stocked from sales floor to backroom.
• Support inventory tasks like restocking, fulfilling online orders, and counting products.
• Consistently meet daily sales goals by upselling, building trust, and using product knowledge.
• Highlight deals and complementary items at checkout to boost customer satisfaction.
• Stay on top of promotions and product updates for a seamless experience.
• Stay agile in a fast-paced retail environment and take on extra duties as needed.

Skills

Customer service

Sales

POS systems

Cash handling

Communication

Teamwork

Time management

Adaptability

Problem solving

Product knowledge

Education

High School diploma or GED

Tools

POS systems

Job description

Curaleaf welcomes you to join our team as a Retail Sales Associate in Palm Bay, FL where you’ll be the face of our brand and help customers explore our cannabis products with top-tier service. You’ll build trust, upsell, and assist guests at the register in a fast-paced environment.

You’ll thrive in a welcoming, inclusive setting, working with a team to maintain store standards and deliver exceptional guest experiences. Weekend availability and strong communication are valued assets in this role.