Cannabis Retail Patient Experience Advisor

Renew Cannabis Co.; Vienna, Northern (VA, KY); Hybrid; USD 19,000 - 28,000; Part time

Job summary

Hillfire seeks a Part Time Patient Care Representative in the Vienna area to assist patients in selecting medical cannabis products and act as the product expert on duty. You will engage one-on-one with patients from entry to checkout while ensuring compliance with state and company rules.

The role requires hospitality or retail experience, strong patient service skills, and the ability to learn cannabinoid science.

Qualifications

• High School Diploma or equivalent
• Recent and relevant hospitality and/or retail experience required
• Excellent patient experience skills
• Knowledge and adherence to the policies, procedures, and goals of Hillfire
• Ability to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human body
• Ability to listen well and communicate effectively orally and in writing with various audiences
• Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email
• Ability to work effectively with employees, management, patients, governmental agencies, community members and the general public
• Understanding of applicable federal, state, and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
• Must be 18 years of age or older
• Ability to pass a background check

Responsibilities

• Follow established policies for sales and patient experience to ensure patient satisfaction
• Maintain in-depth knowledge of every product and strain in the store
• Help patients make the right choices by knowing how different methods of cannabis consumption affect our patients differently and suggesting dosage starting points and upward titration for inexperienced patients
• Correct cash handling and discount application
• Verification of proper paperwork, documentation, and ID for patients
• Accurate use and maintenance of the Point of Sale (POS) system; Accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system
• Maintenance of hard copy files (when required)
• Assistance in verifying order deliveries for accuracy
• Security measures and safety compliance
• Maintenance of an organized and clean store
• Management of visitor log
• Maintenance of open communication with the management team and other coworkers
• Reporting of employee issues or patient situations
• Provide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Other duties as assigned

Skills

Hospitality experience

Retail experience

Patient experience skills

Policy compliance

Cannabinoids knowledge

Communication skills

Regulatory awareness

Office equipment proficiency

Education

High School Diploma or equivalent

Job description

Hillfire seeks a Part Time Patient Care Representative in the Vienna area to assist patients in selecting medical cannabis products and act as the product expert on duty. You will engage one-on-one with patients from entry to checkout while ensuring compliance with state and company rules.

The role requires hospitality or retail experience, strong patient service skills, and the ability to learn cannabinoid science.