Cannabis Retail GM: Lead Ops & Compliance

Mint Cannabis; Illinois; On-site; USD 55,000 - 65,000; Full time

Job summary

Mint Cannabis in Willowbrook, IL is seeking a General Manager to lead a high-volume retail dispensary. You will drive daily operations, team leadership, customer experience, compliance, inventory control, and financial oversight to deliver consistent results.

The ideal candidate is a hands-on, results-driven leader with cannabis retail experience, strong people management skills, and a commitment to safety, security, and regulatory compliance.

Qualifications

• 3 years of retail management experience, preferably in a high-volume, regulated environment.
• 1 year of cannabis industry experience strongly preferred.
• Demonstrated success in team leadership, operational execution, and customer service excellence.
• Strong working knowledge of compliance, inventory management, and cash handling procedures.
• Excellent communication, organizational, and decision-making skills.
• Proficiency with POS systems and retail management software.
• Must be at least 21 years of age.
• Must possess or be eligible to obtain and maintain a Facility Agent Card per state regulations.
• Must be able to pass a background check and fingerprint clearance.

Responsibilities

• Lead, train, and coach a team of 25–50 employees, including assistant managers and front-line staff.
• Create a positive, inclusive, and performance-driven culture aligned with Mint Cannabis values.
• Conduct team meetings, performance reviews, and ongoing coaching to ensure accountability and development.
• Oversee day-to-day dispensary operations, including opening/closing, shift coverage, cash handling, and compliance.
• Ensure exceptional customer service and resolve escalated guest issues professionally.
• Monitor store appearance, cleanliness, and functionality to ensure a consistent customer experience.
• Ensure full compliance with all state and local cannabis regulations, company policies, and SOPs.
• Manage Facility Agent Cards, ID verification, and documentation procedures.
• Enforce safety and security protocols including alarm systems, cash handling, and loss prevention.
• Work with inventory and procurement teams to maintain accurate stock levels and timely product rotation.
• Oversee daily financials, including cash reconciliation, banking deposits, and reporting.
• Support sales forecasting and budgeting while managing labor and operational expenses.
• Collaborate with marketing to execute promotions and in-store campaigns.
• Partner with leadership and support teams on cross-functional initiatives and regional planning.
• Engage in local community outreach and brand-building opportunities.
• Directly supervises all store staff, including assistant managers, leads, and front-line team members.
• Responsible for hiring, training, scheduling, coaching, and performance management.
• Ensures adherence to company policies, compliance standards, and operational procedures.
• Fosters a team-oriented environment that supports employee growth and accountability.

Skills

Team leadership

Customer service

Operational excellence

Communication

Inventory management

Cash handling

Decision making

POS systems

Education

High school diploma or equivalent

Bachelor’s degree in Business, Retail Management, or related field

Tools

POS systems

Retail management software

Job description

Mint Cannabis in Willowbrook, IL is seeking a General Manager to lead a high-volume retail dispensary. You will drive daily operations, team leadership, customer experience, compliance, inventory control, and financial oversight to deliver consistent results.

The ideal candidate is a hands-on, results-driven leader with cannabis retail experience, strong people management skills, and a commitment to safety, security, and regulatory compliance.