Cannabis Retail Front Desk Associate | Customer Service Pro

Nature's Herbs and Wellness / High Plainz Strains; Fort Lupton (CO); On-site; USD 2,088,000 - 2,493,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Supplemental insurance

Retirement program

Paid sick leave

PTO after 6 months

PTO increases with tenure

Performance reviews

Loyalty program 10% back

Job summary

High Plainz Strains is seeking a full-time Front Desk Associate for our Fort Lupton dispensary. You will be the first point of contact for customers, greet shoppers, verify IDs and help with online orders while keeping the front area organized and compliant.

This entry-level role trains you in cannabis retail essentials and offers hands-on learning about products, store operations and regulations. Availability includes mornings, evenings, weekends and holidays.

Qualifications

• Entry-level cannabis retail position requiring reliable customer service and attention to detail.
• Willing to be trained; must communicate well and follow procedures.
• Experience in public-facing work helpful but not required.

Responsibilities

• Greeting customers as they enter the dispensary
• Checking identification and following required entry procedures
• Answering basic customer questions and directing customers appropriately
• Answering and routing incoming phone calls
• Helping process and verify online orders
• Making sure online orders are complete and accurate before they reach the customer
• Learning our products and helping customers with basic product questions
• Supporting the budtending team during busy periods
• Keeping the front desk, lobby and customer areas clean and organized
• Following company procedures and Colorado cannabis regulations
• Communicating problems or unusual situations to the appropriate supervisor
• Helping with other retail tasks as needed during the shift
• ID verification is a significant responsibility in this position. The person working the front desk needs to be comfortable following the same verification procedures every time, even when the store is busy.

Skills

Customer service

Retail

Hospitality

Reception

Job description

High Plainz Strains is seeking a full-time Front Desk Associate for our Fort Lupton dispensary. You will be the first point of contact for customers, greet shoppers, verify IDs and help with online orders while keeping the front area organized and compliant.

This entry-level role trains you in cannabis retail essentials and offers hands-on learning about products, store operations and regulations. Availability includes mornings, evenings, weekends and holidays.