Cannabis Dispensary Associate — Customer Experience & Education (Tips)

Trulieve; Ocala (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Trulieve is seeking a Dispensary Associate to guide customers through the cannabis journey with informed product knowledge and exceptional service. You will educate patients, process purchases in compliance with state regulations, and contribute to a positive, compassionate store experience.

The role offers full-time hours, a competitive hourly rate, and a friendly team in Ocala, FL. Customer focus and cash handling experience are essential in a fast-paced environment.

Qualifications

• High-school diploma or equivalent and experience in the field or in a similar field.
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
• Prior experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
• Must be able to work effectively without supervision and in a team environment.
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to understand and follow written/oral instructions.
• Ability to interact with customers and team members respectfully and politely.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.
• Must possess the mental and physical capacities necessary to perform the job duties.
• Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role.
• Must be able to pass a comprehensive background record check.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.

Skills

Customer service

Cash handling

Communication

Teamwork

Education

High-school diploma or equivalent

Job description

Trulieve is seeking a Dispensary Associate to guide customers through the cannabis journey with informed product knowledge and exceptional service. You will educate patients, process purchases in compliance with state regulations, and contribute to a positive, compassionate store experience.

The role offers full-time hours, a competitive hourly rate, and a friendly team in Ocala, FL. Customer focus and cash handling experience are essential in a fast-paced environment.