Cannabis Customer Success Manager - Field Training Lead

Glass Meadows Inc.; Paterson (NJ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid time off

Mileage reimbursement

Product samples budget

Job summary

Glass Meadows, Inc. in New Jersey is seeking a Customer Success Manager to lead post-sale account support and retail execution across our statewide dispensary network.

You will manage three Customer Success Associates, oversee onboarding within 14 days, merchandising, and staff training. This in-market role requires regular travel by personal vehicle, collaboration with Sales and Marketing, and a focus on sell-through and repeat orders across about 150 dispensaries.

Qualifications

• Experience in customer success, account management, retail execution or related roles, with ability to grow existing relationships.
• Experience leading a field team and managing routes, priorities and performance expectations.
• Strong communication, relationship management and presentation skills, including product training to retail staff.
• Interpret account performance, identify gaps and develop practical action plans.
• Maintain accurate records, visit documentation and reporting across multiple territories.
• Work independently in the field and collaborate with Sales and Marketing.

Responsibilities

• Account lifecycle management after first order, onboarding within 14 days and activation through day 60.
• Coordinate menu descriptions and images, product displays and staff training for new accounts.
• Develop and maintain an account health framework with Marketing and create action plans.
• Create quarterly promotional calendars with each retail customer and coordinate execution.
• Establish service levels and conduct regular reviews for strategic accounts.
• Develop and implement response playbooks for gaps, reorders and stockouts.
• Lead, coach and manage three Customer Success Associates in the field.
• Maintain a personal account portfolio and spend time in the field with staff.
• Collaborate with Marketing on merchandising and in-store events.
• Gather retailer feedback to improve the customer success program.

Skills

Customer success

Account management

Retail execution

Field sales

Team leadership

Communication

Job description

Glass Meadows, Inc. in New Jersey is seeking a Customer Success Manager to lead post-sale account support and retail execution across our statewide dispensary network.

You will manage three Customer Success Associates, oversee onboarding within 14 days, merchandising, and staff training. This in-market role requires regular travel by personal vehicle, collaboration with Sales and Marketing, and a focus on sell-through and repeat orders across about 150 dispensaries.