Cannabis Customer Experience Specialist

Vireo; Orlando (FL); On-site; USD 17,000 - 23,000; Full time

Job summary

Vireo Health, Inc. in Orlando is seeking a Budtender to provide friendly, knowledgeable service in a fast-paced cannabis retail environment. You will greet customers, assist with product selection, and process orders while keeping the store compliant and well-merchandised.

The role emphasizes strong customer service, reliability, and attention to detail. A high school diploma and ability to pass background screening are required; there are 8-hour day/night shifts, including weekends.

Qualifications

• Sales experience in a retail store preferred, but not required.
• Customer service experience in restaurant, hospitality, or retail
• Reliable, punctual, dependable, and trustworthy
• Ability to work in a fast-paced environment
• Availability to work 8-hour day and night shifts, plus weekends and holidays as needed
• High school diploma, GED, or equivalent
• Ability to pass a Level 2 Background Screening and obtain fingerprints within 72 hours of receiving an offer letter
• Ability to lift at least 25 lbs and to stand, sit, bend, kneel, crouch, and reach
• Reliable transportation to the store

Responsibilities

• Greet and check in customers in a friendly, welcoming manner and achieve high levels of customer satisfaction through excellent service
• Assist customers in store and over the phone and process online orders accurately
• Encourage sales by engaging customers, suggestive selling, and sharing product knowledge
• Use the POS system accurately and follow proper cash handling, safe audit, and change drop procedures
• Ensure compliance with legal requirements and maintain a full understanding of the training and compliance binder
• Assist with inventory, including receiving and stocking merchandise
• Uphold visual merchandising standards, ensuring signage, price tickets, and marketing materials are visible and up to date
• Maintain a clean, neat, and well-stocked store and complete general housekeeping duties
• Bring a positive attitude that contributes to a positive, customer-focused work environment

Skills

Customer service

Retail sales

Reliability

Fast-paced environment

Communication skills

Education

High school diploma or GED

Job description

Vireo Health, Inc. in Orlando is seeking a Budtender to provide friendly, knowledgeable service in a fast-paced cannabis retail environment. You will greet customers, assist with product selection, and process orders while keeping the store compliant and well-merchandised.

The role emphasizes strong customer service, reliability, and attention to detail. A high school diploma and ability to pass background screening are required; there are 8-hour day/night shifts, including weekends.