Cannabis Budtender & Customer Experience Pro

Ivy Hall; Chicago (IL); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Ivy Hall in Chicago seeks a Budtender to deliver personalized cannabis education and hospitality in a fast-paced retail setting. You’ll guide customers through product selections and ensure a compliant, high-energy shopping experience.

The role emphasizes friendly service, regulatory knowledge, and teamwork. You’ll collaborate with staff, process transactions, verify IDs, stock shelves, and support store goals while helping guests feel informed and welcome.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of retail, hospitality or customer-facing experience preferred.
• Must be 21+ and able to register as a cannabis agent with the state.

Responsibilities

• Greet customers with warmth, professionalism and a welcoming attitude.
• Tailor recommendations to individual preferences and experience levels.
• Build lasting relationships with returning guests and foster loyalty.
• Process transactions accurately using the POS system and ensure compliance.
• Verify IDs and assist at the front desk to ensure compliance and security.
• Prepare and verify online orders for accuracy prior to pickup.
• Stock, merchandise and replenish product displays.

Skills

Customer service

Communication

Attention to detail

Retail technology

Education

High School Diploma or equivalent

Tools

POS systems

Microsoft Word

Excel

Job description

Ivy Hall in Chicago seeks a Budtender to deliver personalized cannabis education and hospitality in a fast-paced retail setting. You’ll guide customers through product selections and ensure a compliant, high-energy shopping experience.

The role emphasizes friendly service, regulatory knowledge, and teamwork. You’ll collaborate with staff, process transactions, verify IDs, stock shelves, and support store goals while helping guests feel informed and welcome.