Candy Department Lead

Eddie’s of Roland Park; Baltimore (MD); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

401(k) with company match

Flexible Spending Account (FSA)

Paid time off (PTO)

Competitive referral program

Employee Assistance Program (EAP)

Job summary

Eddie’s of Roland Park is a Baltimore-based, family-owned grocery that has served the community since 1944. The Candy Department Lead enhances daily candy, floral, coffee, and gift operations, delivering exceptional service, maintaining attractive displays, and guiding team members in daily tasks.

Responsibilities include handling orders, promoting seasonal products, and ensuring timely pickup/delivery with accurate labeling, while supporting inventory and department goals with teamwork.

Qualifications

• Experience in retail service and guest relations.
• Ability to lead a small team in daily duties.
• Strong communication and multitasking skills.

Responsibilities

• Provide friendly, knowledgeable service and build customer relationships.
• Assist with candy, floral, balloon, coffee, gift, and specialty orders, including phone orders.
• Ensure orders are accurate and ready for pickup or delivery.
• Promote seasonal products and events to support sales goals.
• Operate the cash register and fulfill balloon orders safely.
• Train and guide team members on daily customer service and orders.

Skills

Customer service

Leadership

Team guidance

Inventory awareness

Job description

Baltimore’s Own. Family Owned.We’ve been a Baltimore staple since 1944. As a family-owned grocery business, our mission has always been simple, to nourish our community through quality food, genuine service, and the care that comes from treating people like neighbors. What began as a single neighborhood market has grown into two locations. While we’ve evolved over the decades, our values have stayed the same community first, pride in our work, and respect for the people we serve and work alongside every day. Our vision is to continue building Baltimore’s premier neighborhood grocery destination one where quality, craftsmanship, and community spirit come together. After more than 80 years, we’re still growing, evolving, and investing in the people who make it all possible.

Position Summary:

The Candy Department Lead supports daily candy, floral, coffee, and gift operations by providing excellent customer service, maintaining attractive displays, assisting with orders and product preparation, and guiding team members in daily department tasks.

Responsibilities:

• Provide friendly, knowledgeable service and build customer relationships that encourage loyalty and repeat business.
• Assist customers with candy, floral, balloon, coffee, gift, and specialty orders, including product recommendations and order-taking by phone.
• Ensure orders are accurate, labeled, completed on time, and ready for pickup or delivery.
• Promote seasonal products, holidays, and special events to support sales goals.
• Operate the cash register and safely fulfill balloon orders, including proper helium handling, as needed.
• Support and guide team members in daily customer service and order fulfillment responsibilities.
• Prepare, measure, package, and label bulk candy and coffee accurately while minimizing waste.
• Prepare floral arrangements and assist customers with floral and plant selections.
• Coordinate gift baskets, bags, chocolates, floral arrangements, and specialty orders.
• Review special orders for accuracy, presentation, and completion.
• Organize daily tasks, communicate priorities, and help maintain an efficient department workflow.
• Identify replenishment needs and communicate ordering priorities to management.

Inventory, Operations & Leadership

• Assist with inventory counts and communicate low-stock or unavailable items.
• Maintain strong knowledge of department products, pricing, locations, seasonal offerings, and ordering procedures.
• Promote compliance with food handling, safety, sanitation, and store operating procedures.
• Support department sales and operational goals through teamwork and collaboration.
• Train, coach, and support team members on product knowledge, customer service, department procedures, and daily responsibilities.
• Communicate customer concerns, product issues, operational updates, and staffing or workflow needs to management.

Additional Duties:

Performs other duties as assigned to support department operations, customer service, team workflow, and overall department efficiency.

Benefits:

Eligible for select benefits after one year of service, subject to required minimum hours worked.

• Medical, dental, and life insurance
• 401(k) with company match
• Flexible Spending Account (FSA)
• Paid time off (PTO)
• Competitive referral program
• Employee Assistance Program (EAP)

Salary:

$17–$19 per hour
Compensation is based on relevant experience, customer service skills, product knowledge, leadership ability, and the ability to effectively multitask.