Deli Manager

Eddie’s of Roland Park; Baltimore (MD); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

401(k) retirement plan with company

Flexible Spending Account (FSA)

Paid time off (PTO)

Competitive referral program

Employee Assistance Program (EAP)

Job summary

Eddie’s of Roland Park is seeking a Deli Manager to lead daily deli operations, ensure high-quality product and service, and drive financial performance. You will supervise staff, manage inventory and scheduling, and coordinate with Catering and other departments to support promotions and customer satisfaction.

The role emphasizes strong leadership, merchandising acumen, and a commitment to community-focused service in a neighborhood grocery setting. Competitive pay and benefits offered.

Qualifications

• Proven ability to lead and develop deli staff.
• Strong customer service and communication skills.
• Knowledge of product merchandising and waste control.

Responsibilities

• Direct daily deli operations to ensure efficient workflow and exceptional service.
• Monitor sales, margins, inventory, labor, and shrink to meet goals.
• Schedule staffing levels to cover demand and minimize overtime.
• Oversee deli purchasing, product mix, orders, and inventories.
• Ensure fresh, properly rotated products and minimize waste.
• Lead promotions, samplings, and coordination with Catering and other departments.

Skills

Leadership

Customer service

Merchandising

Job description

Baltimore’s Own. Family Owned.We’ve been a Baltimore staple since 1944. As a family-owned grocery business, our mission has always been simple, to nourish our community through quality food, genuine service, and the care that comes from treating people like neighbors.What began as a single neighborhood market has grown into two locations. While we’ve evolved over the decades, our values have stayed the same community first, pride in our work, and respect for the people we serve and work alongside every day.Our vision is to continue building Baltimore’s premier neighborhood grocery destination one where quality, craftsmanship, and community spirit come together. After more than 80 years, we’re still growing, evolving, and investing in the people who make it all possible.

Position Summary:
The Deli Manager leads the daily operations of the Deli Department, ensuring exceptional customer service, product quality, and efficient department performance. This role oversees team leadership, merchandising, purchasing, inventory, labor, and financial performance while maintaining the high standards of quality and service Eddie’s customers expect.

Responsibilities

Department Operations & Financial Performance

• Direct the daily operations of the Deli Department to ensure efficient workflow, excellent customer service, and consistent execution of department standards.
• Maintain accountability for department sales, margins, inventory, labor, shrink, and other financial goals established by Store Management and the Director of Operations.
• Monitor labor and scheduling needs to maintain appropriate staffing levels, meet customer demand, and minimize unnecessary overtime.
• Manage Deli purchasing, including product selection, product mix, order cycles, order books, and inventory levels.
• Conduct perishable inventories and monitor shrink, credits, waste, and product loss.
• Maintain an abundant, fresh, and properly rotated product selection while effectively controlling inventory and shrink.
• Analyze department performance and identify opportunities to increase sales, improve margins, reduce waste, and improve operational efficiency.
• Ensure the Deli consistently delivers outstanding customer service in accordance with company Customer Service Standards.
• Respond promptly and professionally to customer questions, requests, suggestions, and concerns.
• Resolve customer concerns appropriately and use customer feedback to improve department operations and service.
• Maintain a strong presence on the sales floor, with a goal of spending at least 75% of scheduled hours engaged in sales-floor and operational activities.
• Assist customers with product selection and, when appropriate, personally direct or walk customers to the requested product location.
• Execute department promotions, product samplings, and sales initiatives in a timely and effective manner.
• Partner with the Catering Department and other store departments to support sales, promotions, product samplings, and customer service initiatives.

Food Safety, Safety & Compliance

• Ensure work areas, equipment, and department facilities are maintained in a clean and safe condition.

General Responsibilities

• Stay informed of company policies, procedures, promotions, and operational initiatives.
• Perform other duties as assigned or required.

Supervisory Responsibilities

• This position provides direct supervision, leadership, training, and performance management for Deli Department employees.

Performs additional duties as assigned to support department operations, enhance customer service, guide team workflow, and ensure overall department efficiency in alignment with business needs and operational priorities.

Benefits: This role is eligible for select benefits after completing one year of service, provided you meet the required minimum hours worked.

• Medical, dental, and life insurance coverage
• 401(k) retirement plan with company matching
• Flexible Spending Account (FSA)
• Paid time off (PTO)
• Competitive referral program
• Employee Assistance Program (EAP)

Salary: $60,000 – $70,000
Compensation is based on years of relevant experience, demonstrated customer service ability, product knowledge, leadership potential, and overall ability to multitask.