Candidate Experience Lead: Scheduling & Enablement

Alt; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Neko is building a prevention-driven healthcare platform and seeks a Candidate Experience Partner to own scheduling, interview flow, and recruiter enablement across a hiring area. You will ensure smooth interviews, exceptional candidate experiences, and scalable processes for virtual and in-person events.

You will drive automation, track KPIs, manage complex stakeholder needs, and create guidelines to standardize practices.

Qualifications

• +4 years of hands-on experience in recruiting coordination, or recruiting operations, running multi-party scheduling independently.
• Experience using AI and automation tools to improve a workflow, with sound judgement on when to trust and when to check the output.
• Experience managing complex stakeholders and handling last-minute changes.
• Able to prioritise across several live roles and resolve escalations within a defined remit.
• Working knowledge of structured hiring, compliance and candidate data privacy, applied accurately in varied situations.
• Clear, warm written communication, and a professional in-person presence when representing Neko to candidates.
• Experience with Ashby ATS is prefered.
• Able to be in the office three days a week, and attend hiring events when needed.

Responsibilities

• Become the go-to expert for your location on interview scheduling and in-person interviews.
• Interviews scheduled and managed within agreed SLAs across every live role in your area, with delays and risks flagged before they become conflicts.
• Candidate experience tracked against agreed KPIs, with friction in the candidate and interviewer journey fixed in good time.
• Complex escalations resolved independently, with a fix that stops them recurring.
• Documented processes and guidelines for in-person and virtual interviews in use across your area, with interviewers briefed and clear on what to expect.
• Jobs, interview plans and forms in Ashby configured in line with the hiring framework, so it is applied consistently in every process you support.
• Regularly reviews candidate experience data, surveys, funnel metrics and feedback, to spot trends and drive programmatic improvements.
• Build and maintain automations that remove manual scheduling work.

Skills

Recruiting coordination

Recruiting operations

AI & automation in workflows

Stakeholder management

Escalation handling

Tools

Ashby ATS

Job description

Neko is building a prevention-driven healthcare platform and seeks a Candidate Experience Partner to own scheduling, interview flow, and recruiter enablement across a hiring area. You will ensure smooth interviews, exceptional candidate experiences, and scalable processes for virtual and in-person events.

You will drive automation, track KPIs, manage complex stakeholder needs, and create guidelines to standardize practices.