Cancer Center Needham- Front Desk Admin II

Beth Israel Lahey Health; Boston (MA); On-site; USD 43,000 - 59,000; Full time

Job summary

Beth Israel Lahey Health is seeking an administrative professional to support physicians in clinical, academic, and research activities at Beth Israel Deaconess Medical Center in Boston. You will handle calls, scheduling, records, and billing tasks to ensure smooth office operations.

The role requires strong communication, organizational skills, and the ability to maintain confidentiality in a fast-paced healthcare environment.

Qualifications

• High School diploma or GED required; an Associate’s degree is preferred.
• 1–3 years related work experience in healthcare admin is expected.
• Experience with computer systems including web-based apps and MS Office suite.

Responsibilities

• Answers and screens telephone calls and greets patients, families, and staff.
• Updates demographics and insurance data; schedules appointments and referrals.
• Maintains patient records and acts as liaison with departments and external customers.
• Handles billing tickets, collects co-payments, and reconciles end-of-day collections.
• Prepares reports, transcribes notes, and notifies patients of appointments.

Skills

Administrative support

Phone screening

Scheduling

Data entry

Education

High School diploma or GED

Associate’s degree preferred

Tools

Microsoft Office

Outlook

Excel

Word

PowerPoint

Access

Job description

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

Job Summary: Provides administrative support to physicians in their clinical practice, academic and research roles.

Job Description:

1. Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.
2. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
3. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.
4. Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol.
5. Maintains physicians’ clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or others documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports.
6. Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls.
7. Obtains authorization for radiologic exams as needed.
8. Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI.
9. Participates in and is responsible for special projects and process improvement initiatives as requested.

Required Qualifications:

1. High School diploma or GED required. Associate’s degree preferred.
2. 1-3 years related work experience required.
3. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

1. Healthcare experience.

Competencies:

1. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
2. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
3. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
4. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
5. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Pay Range: $21.00 – $28.26

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Job details

• Employment: Full-time
• Hours/Week: 40
• Shift: Day
• Category: Administrative / Executive Assistants
• Pay Range: $21.00 - $28.26
• FLSA: Non-Exempt
• Req ID: JR96802

Location: Beth Israel Deaconess Medical Center

330 Brookline Ave, Boston, MA 02215

Our Locations:

• Addison Gilbert Hospital
• Anna Jaques Hospital
• BayRidge Hospital
• Beth Israel Deaconess Hospital—Milton
• Beth Israel Deaconess Hospital—Needham
• Beth Israel Deaconess Hospital—Plymouth
• Beth Israel Deaconess Medical Center
• Beverly Hospital
• BILH At Home
• BILH Behavioral Services
• BILH Performance Network
• Core Physicians
• Exeter Hospital
• Joslin Diabetes Center
• Lahey Clinic
• Lahey Clinic, Peabody
• Mount Auburn Hospital
• New England Baptist Hospital
• BILH Primary Care
• The Herrick House
• Winchester Hospital

Equal Opportunity Employer/Veterans/Disabled

Beth Israel Lahey Health, including all of its employing entities, are a purpose-driven, values-based organization that unites our workforce of people who provide exceptional health care to everyone we serve. All of the employing entities of Beth Israel Lahey Health maintain policies of equal employment opportunity and non-discrimination in employment. If you need an accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] to let us know the nature of your request.

Read our full Equal Employment Opportunity (EEO) Policy here.