Canada-Technical Program Manager (Technical Services, 8 Month-Contract)

PointClickCare; Salem (OR); Hybrid; USD 120,000 - 170,000; Full time

Job summary

PointClickCare is seeking a Technical Program Manager within Technical Services to drive Data Migration initiatives. You will partner with Sales, Project Managers, Customer Success, and delivery teams to ensure prioritized, planned, and on-schedule delivery while balancing capacity and business objectives.

The role emphasizes governance, automation, and AI-enabled efficiency to enhance customer outcomes. The position reports into the Sr Manager, Technical Services and requires strong stakeholder

Qualifications

• Experience coordinating cross-functional technical projects.
• Ability to align sales, project management, customer success and delivery teams.

Responsibilities

• Understand customer requirements, technical dependencies, and Data Migration delivery processes.
• Serve as the primary interface between Sales, Project Managers, Resource Management, and delivery teams for project intake, scheduling, prioritization, and delivery coordination.
• Manage project demand, resource forecasting, and capacity planning to balance workload and commitments.
• Coordinate Data Migration go-live readiness and execution with project managers and delivery teams.

Skills

Stakeholder management

Strategic problem solving

Data-driven decision making

Automation

AI-enabled solutions

Process improvement

Job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Travel to Office expectations For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

About the role: As a Technical Program Manager within Technical Services, you will be responsible for managing project scheduling, capacity planning, delivery governance, and go-live readiness for Data Migration initiatives. Working closely with Sales, Project Managers, Customer Success Managers, Resource Management, customers, and technical delivery teams, you will ensure projects are prioritized, planned, and delivered on schedule while balancing organizational capacity and business objectives. You will play a key role in driving operational excellence through process improvement, automation, AI-enabled solutions, and data-driven decision-making that enhance delivery efficiency, scalability, and customer outcomes. Success in this role requires strong stakeholder management, strategic problem-solving, and the ability to navigate multiple priorities in a fast-paced, customer-focused environment. Reporting into the Sr Manager, Technical Services

Key Responsibilities

• Understand customer requirements, technical dependencies, and Data Migration delivery processes to support successful project execution.
• Serve as the primary interface between Sales, Project Managers, Resource Management, and delivery teams for project intake, scheduling, prioritization, and delivery coordination.
• Manage project demand, resource forecasting, and capacity planning activities to balance project workload, delivery commitments, and organizational priorities.
• Coordinate Data Migration project go-live readiness and execution activities with Project Managers and technical delivery teams.