Technical Program Manager (Technical Services, 8 Month Contract)

PointClickCare; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

PointClickCare is seeking a Technical Program Manager within Technical Services to lead Data Migration initiatives, manage scheduling, capacity planning, and go-live readiness. You will partner with Sales, Project Managers, Customer Success, and delivery teams to ensure on-time delivery while balancing capacity and business goals.

You'll drive operational excellence through process improvements, automation, AI-enabled solutions, and data-driven decision-making to improve delivery efficiency and

Qualifications

• Experience leading complex projects across multiple teams and domains.
• Proven ability to align delivery with business goals and success metrics.
• Knowledge of data migration, ETL, and healthcare technology domains.
• Familiarity with AI-enabled tools and intelligent automation initiatives.

Responsibilities

• Manage project scheduling and capacity planning across portfolios.
• Coordinate with Sales, PMs, Customer Success, and delivery teams.
• Drive governance, risk management, and go-live readiness for Data Migration.
• Maintain dashboards, templates, and project documentation.
• Lead post-mortems and continuous improvement for delivery efficiency.
• Identify AI opportunities to improve scheduling, reporting, and visibility.

Skills

Stakeholder management

Strategic problem-solving

Communication

Organizational skills

Analytical thinking

Team coordination

Education

PMP Certification

Agile/Scrum Certification

Tools

JIRA

Smartsheet

Confluence

Databricks

Azure Data Lake

Power Platform

AI copilots/OpenAI

Workflow automation tools

Job description

• As a Technical Program Manager within Technical Services, you will be responsible for managing project scheduling, capacity planning, delivery governance, and go-live readiness for Data Migration initiatives
• Working closely with Sales, Project Managers, Customer Success Managers, Resource Management, customers, and technical delivery teams, you will ensure projects are prioritized, planned, and delivered on schedule while balancing organizational capacity and business objectives
• You will play a key role in driving operational excellence through process improvement, automation, AI-enabled solutions, and data-driven decision-making that enhance delivery efficiency, scalability, and customer outcomes
• Success in this role requires strong stakeholder management, strategic problem-solving, and the ability to navigate multiple priorities in a fast-paced, customer-focused environment
• Reporting into the Sr Manager, Technical Services
• Understand customer requirements, technical dependencies, and Data Migration delivery processes to support successful project execution
• Serve as the primary interface between Sales, Project Managers, Resource Management, and delivery teams for project intake, scheduling, prioritization, and delivery coordination
• Manage project demand, resource forecasting, and capacity planning activities to balance project workload, delivery commitments, and organizational priorities
• Coordinate Data Migration project go-live readiness and execution activities with Project Managers and technical delivery teams
• Monitor project portfolios, identify risks, issues, and dependencies, and drive mitigation and escalation activities when required
• Maintain project requests, schedules, dashboards, operational metrics, templates, and project documentation
• Lead post-project reviews, root cause analysis activities, and continuous improvement initiatives to improve delivery outcomes and operational efficiency
• Successfully manage multiple competing priorities while ensuring alignment to customer commitments and business objectives
• Identify, evaluate, and support the implementation of AI-powered tools, AI agents, copilots, and intelligent automation solutions that improve project scheduling, reporting, capacity planning, operational visibility, knowledge management, and decision-making
• Ensure adherence to governance, security, compliance, data privacy, and responsible AI practices
• Contract duration is 8 months

• Experience using project and operational management platforms such as JIRA, Kimble, Smartsheet, Confluence, or similar tools
• Experience working in production, SaaS, healthcare technology, or customer delivery environments
• Knowledge of Data Migration methodologies, ETL processes, data integration concepts, and systems design principles
• Strong understanding of capacity planning, resource forecasting, workload management, and operational performance metrics
• Experience leveraging Generative AI, AI copilots, intelligent automation, or agent-based solutions to improve business processes and operational efficiency
• Demonstrated experience managing project schedules, delivery commitments, stakeholder communications, and competing priorities in a customer-facing environment
• Experience in Technical Program Management, Project Management, Operations Management, or a related discipline
• Self-motivated with exceptional organizational skills, attention to detail, and a continuous improvement mindset
• Understanding of workflow automation, prompt engineering, AI governance, and responsible AI practices
• Strong analytical, problem-solving, communication, negotiation, and stakeholder management skills
• PointClickCare domain knowledge
• Experience with healthcare technology solutions, including EHR, EMR, Pharmacy, or clinical systems
• Experience developing, implementing, or managing AI agents, digital assistants, chatbots, or workflow automation solutions
• Familiarity with modern data and analytics platforms such as Databricks, Azure Data Lake, and enterprise reporting solutions
• Experience with Microsoft Copilot, Power Platform, AI Builder, Azure AI Services, OpenAI technologies, Anthropic (Claude), or comparable AI platforms
• PMP, Agile, Scrum, or related project management certifications