CAN Case Review Specialist

Office of the Child Advocate Delaware; Dover (DE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free parking

Benefits package

Job summary

The Office of the Child Advocate (OCA) in Delaware seeks a CAN Case Review Specialist within the Oversight Unit to screen and monitor child abuse and neglect cases referred to the CAN Panel. You will coordinate case reviews, maintain confidential records and support monthly multidisciplinary meetings with CPAC and JTOT teams.

Ideal candidates have experience with Word/Excel/Dropbox/Zoom/Adobe, strong administrative skills and knowledge of child welfare policies.

Qualifications

• Experience with Word, Excel, Dropbox, Zoom and Adobe.
• Administrative tasks: drafting minutes, confidential records, invoices and detailed notes.
• Knowledge of laws, rules and procedures protecting clients' health, safety, welfare or rights.
• Knowledge of legal support work: case files, filing, and discovery methods.
• Knowledge of child welfare systems, investigations and multidisciplinary reviews.
• Strong verbal and written communication skills.
• Valid Delaware Class D driver's license.

Responsibilities

• Screen and monitor cases referred to the CAN Panel from the Investigation Coordinator.
• Enter and track CAN cases using the data management system.
• Submit subpoenas for medical records and coordinate with medical abstractors.
• Maintain electronic CAN caseload files and the CAN Review Schedule.
• Attend monthly CAN Panel review meetings and prepare the meeting packets.
• Coordinate attendance with Law Enforcement Agencies for review meetings.
• Maintain accurate, confidential minutes of CAN Panel meetings.
• Support CAN Panel members with monthly meeting needs.
• Analyze CAN data to identify gaps and trends for policy improvement.
• Support CPAC initiatives and coordinate with partners on data and policy.
• Assist CAN Steering Committee data collection and trend identification.
• Plan and coordinate the CPAC/Maternal and Child Death Review Commission retreat.

Skills

Word

Excel

Dropbox

Zoom

Adobe

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Education

The Office of the Child Advocate (OCA) is an agency within the judicial branch, charged with safeguarding the welfare of Delaware’s children. It accomplishes this mission through advocacy, education, collaboration and evaluation with a vision of safe and resilient children with supportive families. OCA’s Policy and Training Division, within which the CAN Case Review Specialist position is housed, furthers OCA’s goals to:

• Provide a voice for children to achieve permanency and justice, and to improve laws and policies that affect children and their families.
• Foster a communicative multi-disciplinary team that builds trust and respect amongst members with a shared goal of improving outcomes for children and families
• Ensure accountability by examining child welfare data, laws and policies.
• Develop quality training to increase professional expertise and public awareness. Facilitate access to resources and opportunities for youth.

Summary Statement

Education

The Office of the Child Advocate (OCA) is an agency within the judicial branch, charged with safeguarding the welfare of Delaware’s children. It accomplishes this mission through advocacy, education, collaboration and evaluation with a vision of safe and resilient children with supportive families. OCA’s Policy and Training Division, within which the CAN Case Review Specialist position is housed, furthers OCA’s goals to:

• Provide a voice for children to achieve permanency and justice, and to improve laws and policies that affect children and their families.
• Foster a communicative multi-disciplinary team that builds trust and respect amongst members with a shared goal of improving outcomes for children and families
• Ensure accountability by examining child welfare data, laws and policies.
• Develop quality training to increase professional expertise and public awareness. Facilitate access to resources and opportunities for youth.

OCA's Policy and Training Division provides intensive reviews of serious child abuse cases, manages youth in transition programs, coordinates child welfare trainings, generates child welfare data, and staffs the Child Protection Accountability Commission (CPAC). The Policy and Training Division is comprised of three program areas or units. Those units are Training, Data and the Oversight Unit.

The CAN Case Review Specialist position is housed in the Oversight Unit. The Oversight Unit is comprised of two branches within, CAN (Child Abuse and Neglect) and JTOT (Juvenile Trafficking Oversight Team) which are responsible for investigating and coordinating the review of child deaths and near deaths as a result of child abuse and neglect and suspected Juvenile Trafficking, as well as providing supports to carry out the mission of the Child Protection Accountability Commission (CPAC). The CAN Case Review Specialist plays a critical role in supporting the CAN Panel by screening and monitoring referred cases, coordinating case reviews, maintaining confidential records, and facilitating monthly multidisciplinary review meetings. Please refer to the Essential Functions for additional details.

Preferred Qualification

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

• Experience working with Delaware’s child welfare system.
• Experience working with abused, neglected, exploited or economically disadvantaged children or clients.
• Bachelor’s degree preferred, not required.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Screen and monitor cases referred to the CAN Panel from the Office of the Investigation Coordinator.
• Utilize OCA’s data management system to enter and track cases referred to CAN.
• Submit subpoenas for medical records and coordinate with the medical abstractors to ensure they receive all the necessary information.
• Maintain electronic files for the CAN Caseload with the necessary documents.
• Maintain the CAN Review Schedule.
• Attend the monthly CAN Panel review meetings.
• Prepare and send the monthly CAN Panel Meeting Packet.
• Coordinate attendance and scheduling of Law Enforcement Agencies needed for the review meetings.
• Prepare and maintain accurate, comprehensive, and confidential minutes of monthly CAN Panel meetings, documenting key discussions, findings, recommendations, and follow‑up actions.
• Maintain communication and serve as support to the CAN Panel Members regarding monthly meeting needs.
• Assist in identifying system gaps and trends: Collect, analyze and interpret data related to CAN cases to inform policy development and system improvement efforts.
• Assist with CPAC initiatives: Support CPAC committees and workgroup meetings and strategic projects through data analysis, policy input, and coordination with internal and external partners.
• Prepare and assist in data collection and trend identification for CAN Steering Committee meetings.
• Plan and coordinate the retreat between the Child Protection Accountability Commission and the Maternal and Child Death Review Commission to jointly discuss any findings or recommendations released to the public from reviews of child deaths and near deaths.

Job Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Experience with utilizing Word, Excel, Dropbox, Zoom and Adobe.
• Experience with administrative tasks to include drafting meeting minutes, confidential record reviews, invoice submissions, and detailed note taking.
• Knowledge of interpreting laws, rules, regulations, standards, policies and procedures related to the protection of the health, safety, welfare or rights of clients.
• Knowledge of legal support work such as maintaining case files, reviewing and filing legal/court documents, and various other discovery methods.
• Knowledge of child welfare systems, including child abuse and neglect investigations, multidisciplinary case reviews and applicable policies and procedures, preferred.
• Ability to communicate courteously and effectively, both verbally and in writing.
• Possession of a valid Delaware Class D driver’s license or its equivalent.

Additional Posting Information

New Building locations for Family Court:

Dover - 445 S. Governors Avenue, Suite 3100, Dover, DE, 19901

Georgetown - 100 East Market Street, Suite 3100, Georgetown, DE, 19947

Conditions of Hire

• A satisfactory criminal background check and child protection registry check is required as a condition of hire.
• Direct deposit of paychecks is required as a condition of hire.

Benefits

• Full time employees are eligible for FREE parking!!!
• To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com.

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].

Individuals who use TDD

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.