Campus Visitor Experience Lead – Admissions

Mount Saint Mary's University; Emmitsburg (MD); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Tuition remission

Retirement plan

Paid time off

Job summary

Mount Saint Mary’s University is seeking a Visitor Experience Specialist to manage and continually improve the campus visit experience for prospective students and families.

The role focuses on analyzing visitor engagement data, implementing service strategies, and coordinating campus partnerships to enhance the prospective student experience, including weekends for major admissions events.

Qualifications

• Bachelor’s degree required.
• 2–3 years of experience in higher education, student services, admissions, event coordination, customer engagement, or related field preferred.
• Strong customer service skills with professional interaction.
• Strong analytical, organizational, and problem-solving skills.
• Excellent oral, written, and interpersonal communication skills.
• Experience leading or coordinating student employees or volunteers preferred.
• Ability to work weekends for major admissions events and programs.

Responsibilities

• Coordinate daily campus visit experiences for prospective students and families.
• Serve as primary customer service representative for Admissions Office front lobby.
• Supervise front desk student workers and assist in recruiting, training, scheduling, and recognizing ambassadors.
• Manage daily visit calendar in the Admissions CRM (Slate) and oversee event reporting and communications.
• Collaborate with faculty, staff, and campus partners to execute visit experiences effectively.
• Develop communication plans for pre-visit, visit-day, and post-visit engagement.

Skills

Customer service

Analytical skills

Communication skills

Organizational skills

Time management

Teamwork

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Mount Saint Mary’s University is seeking a Visitor Experience Specialist to manage and continually improve the campus visit experience for prospective students and families.

The role focuses on analyzing visitor engagement data, implementing service strategies, and coordinating campus partnerships to enhance the prospective student experience, including weekends for major admissions events.