Campus Union Desk & Facilities Assistant

University of Wisconsin; United States; On-site; USD 14,000 - 19,000; Part time

Job summary

The University of Wisconsin—Superior is seeking a Yellowjacket Union Desk & Facility Assistant, a student hourly role. You will handle money, assist with events, and deliver courteous service to students, staff and visitors while supporting daily building operations.

Responsibilities include opening/closing, safety rounds, room/tech setup, mail/ID tasks, tours, and coordination with custodial staff. A good academic standing UW student with customer service experience is preferred.

Qualifications

• Must be UWS student in good academic standing.
• Experience with handling money.
• Ability to multitask and solve problems independently.
• Experience with detail-oriented tasks.
• Customer service experience.
• Residence hall knowledge preferred.

Responsibilities

• Provide quality customer service by dealing with students, staff, and visitors in a polite and courteous manner. Attend to customers promptly and effectively. Provide quick, accurate information to students, staff and visitors.
• Perform opening and closing procedures for the Yellowjacket Union as scheduled.
• Oversee building in absence of full-time staff by identifying and resolving immediate issues.
• Monitor service, safety, and security of student union by conducting hourly rounds.
• Follow emergency procedures in absence of professional staff such as building evacuations, severe weather, or medical emergencies.
• Setup room and technology needs for all building events and meetings.
• Assist building users with event and technology needs.
• Assist custodial staff with event setups and maintaining a clean facility.
• Enforce all facility policies and respond to incidents.
• Handle money transactions and cash register accurately for all sales, fines and fees.
• Answer all appropriate phone lines and transfer calls.
• Check Residence Life email account and respond to all emails.
• Log and submit all work order requests.
• Sort and distribute all residence hall mail and packages.
• Create student and staff ID cards.
• Program and update fobs and ID cards for residence hall door systems.
• Lead tours of the residence halls to non-UWS students.
• Use clear and professional written and oral communication when interacting with students, staff, and visitors.
• Notify appropriate authorities and full‑time staff of all incidents and emergencies; complete all necessary documentation for records.
• Establish positive and open lines of communication with fellow staff members and supervisors.
• Maintain strict confidentiality in working with student data.

Skills

Money handling

Multitasking

Detail-oriented

Customer service

Residence hall knowledge

UW student in good standing

Job description

The University of Wisconsin—Superior is seeking a Yellowjacket Union Desk & Facility Assistant, a student hourly role. You will handle money, assist with events, and deliver courteous service to students, staff and visitors while supporting daily building operations.

Responsibilities include opening/closing, safety rounds, room/tech setup, mail/ID tasks, tours, and coordination with custodial staff. A good academic standing UW student with customer service experience is preferred.