Campus Support Officer

Northbridge University; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Northbridge University Tampa Campus is seeking a Campus Support Officer to deliver exceptional customer service and provide administrative support during regular campus hours.

You will work with CRM and Campus Nexus, handle transcript requests, admissions questions, data entry, and liaise with internal departments to support operational targets. High school diploma required; proficiency with Outlook, Excel, Word expected; some evenings and Saturdays required.

Qualifications

• Completed high school diploma or higher.
• Knowledge of Microsoft Outlook, Excel, and Word.
• Ability to work extended hours (which will include evenings and Saturdays), in order to meet business objectives.

Responsibilities

• Provide excellent customer service, including answering incoming calls, transferring calls, listening to voicemails, and taking messages.
• Utilize CRM and Campus Nexus platform to record and document interactions with prospective students.
• Serve as a liaison to support internal departments and communicate feedback on documents received.
• Answer questions regarding accreditation, policy, transcript requests, and admissions standards.
• Maintain quality assurance and audit reports for entered information.
• Review and process transcript request forms, including contacting institutions when necessary.
• Request funds for transcript payments and maintain activity logs.
• Respond to emails and correspond with students through CRM within 24 hours.
• Greet visitors in a professional manner and make them feel welcome.
• Receive, confirm, and accept purchasing orders.
• Perform accurate data entry for new student enrollment.
• Scan and upload documents to the system.
• Assist with school activities and Continuing Education classroom setup.
• Assist with proctoring certification exams as needed.
• Process incoming mail/packages sent to the campus
• Manage, organize, and distribute electronic devices for students
• Conduct inventory checks for campus supplies and marketing materials
• Adhere to all company policies, procedures, and business ethics codes.
• Type correspondence as requested by the School Director and Director of Admissions.
• Logs and assigns leads to each admission representative as directed by the Director of Admissions.
• Prepare security ID badge for new students and/or staff.
• Assists in the preparation of certain school activities as needed.

Skills

Customer service

Administrative support

Data entry

CRM usage

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

CRM

Campus Nexus

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Campus Support Officer

NU-Tampa Director's Office Full Time Adm Reg Northbridge University - Tampa Campus, Tampa, FL, US

At Northbridge University, we are looking for a Campus Support Officer!

The Campus Support Officeris responsible for delivering exceptional customer service, administrative and clerical support. Reporting directly to the Campus Executive Director and operating within designated business hours, this position serves as the frontline representative for Northbridge University campuses. The Campus Support Officer will support campus staff in achieving operational targets while upholding company policies.

• Completed high school diploma or higher.
• Knowledge of Microsoft Outlook, Excel, and Word.
• Ability to work extended hours (which will include evenings and Saturdays), in order to meet business objectives.

Essential Duties and Responsibilities:

• Provide excellent customer service, including answering incoming calls, transferring calls, listening to voicemails, and taking messages.
• Utilize CRM and Campus Nexus platform to record and document interactions with prospective students.
• Serve as a liaison to support internal departments and communicate feedback on documents received.
• Answer questions regarding accreditation, policy, transcript requests, and admissions standards.
• Maintain quality assurance and audit reports for entered information.
• Review and process transcript request forms, including contacting institutions when necessary.
• Request funds for transcript payments and maintain activity logs.
• Respond to emails and correspond with students through CRM within 24 hours.
• Greet visitors in a professional manner and make them feel welcome.
• Receive, confirm, and accept purchasing orders.
• Perform accurate data entry for new student enrollment.
• Scan and upload documents to the system.
• Assist with school activities and Continuing Education classroom setup.
• Assist with proctoring certification exams as needed.
• Process incoming mail/packages sent to the campus
• Manage, organize, and distribute electronic devices for students
• Conduct inventory checks for campus supplies and marketing materials
• Adhere to all company policies, procedures, and business ethics codes.
• Type correspondence as requested by the School Director and Director of Admissions.
• Logs and assigns leads to each admission representative as directed by the Director of Admissions.
• Prepare security ID badge for new students and/or staff.
• Assists in the preparation of certain school activities as needed.

Why Join Northbridge University?

At Northbridge University, you become part of a community devoted to academic excellence, innovation, and human development. Every employee, from faculty to administrative staff, plays a key role in advancing the growth of our students while enhancing their own professional journey. We foster a culture of teamwork, respect, and ongoing learning, where innovative ideas are welcomed and talent is supported. Our employees enjoy professional growth opportunities, career stability, and the satisfaction of contributing to an organization that changes lives through education.

At Northbridge University, you’re not just building a career—you’re creating a meaningful purpose.

Northbridge University is an Equal Opportunity/Affirmative Action Employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.

The selected applicant will undergo a background check, educational verification, and drug testing.