Campus Support Assistant - Mauston

Western Technical College - Company; Mauston (WI); On-site; USD 15,000 - 20,000; Part time

Job summary

Western Technical College - Company in Mauston, Wisconsin, is seeking an administrative support staff member for the Regional Learning Center. This role involves answering phones, assisting students, and performing various office functions to ensure smooth operations.

Candidates must possess strong customer service skills, strong attention to detail, and flexibility in hours, which may be less than 20 hours per week. The position requires compliance with FERPA and HIPAA regulations, and involves supporting both students and faculty.

Qualifications

• Must provide excellent customer service while adhering to FERPA and HIPAA regulations.
• Ability to work independently and as part of a team.
• Demonstrated organizational skills and attention to detail.

Responsibilities

• Perform administrative and front-line office support activities.
• Handle phone inquiries and direct walk-in traffic.
• Process personal and confidential information.

Skills

Customer service

Attention to detail

Office software proficiency

Communication

Job description

Job Requirements

Performs administrative and front‑line office support activities for the campus to facilitate the efficient operation of the Regional Learning Center, including answering phones and directing walk‑in traffic. May resolve issues within the scope of the position to ensure the department runs smoothly in the absence of the Campus Coordinator. Provides excellent customer service while maintaining FERPA and HIPAA regulations. Supports and provides backup for other office personnel. May process, verify, and maintain personal and confidential information. Works with other members of the RLC staff and independently. Hours (less than 20 hours per week) are variable and intermittent based on the needs of the Regional Learning Center.

Essential Functions

1. Maintain and uphold the College values of Learning, Excellence, Accountability, Diversity, Student Success, Teamwork, Integrity, and Respect. Regular attendance is required.
2. Perform office functions which may include, but are not limited to: respond to internal/external customers and staff; create and modify documents, records, and reports using College standard software; maintain hard copy and/or electronic filing system; monitor inventory and budget information; schedule, coordinate, and prepare materials for meetings and/or appointments.
3. Complete all required College training and maintain the skills necessary to complete the essential functions of the position as defined by the department.
4. Student Success is the cornerstone of Western's culture and the college may assign employees as needed to other areas or additional duties to foster this success.
5. Administrative Support – Supporting Action/Task May Include: Provide support to students and faculty by preparing classroom materials, day‑to‑day computer and IDL support, textbook ordering, proctoring exams, processing ID's and parking permits; open and close building when needed; schedule appointments for students/inquiries with various student services personnel/confirm with students; collect and process payments and fees for students/inquiries/stakeholders; assist students and prospects with questions, class requirements, admissions, class schedules, registration, orientation, financial aid, and other student service related matters; prepare course files, room schedules, run class rosters and contact students if cancellations occur; communicate with students, co‑workers, and stakeholders by phone, email, and in‑person.