Campus Store Leader: Sales, Service & Growth

Follett Higher Ed Group, LLC; Baton Rouge (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Follett Higher Education is seeking a Campus Store Manager in Baton Rouge to lead all facets of store operations, drive sales growth, and deliver an engaging customer service experience. You will mentor a team, manage financial metrics, and partner with a Regional Manager on store performance and campus relations.

The role emphasizes leadership, talent development, and strong merchandising. You will collaborate with campus stakeholders, coordinate events, and ensure compliance with health and

Qualifications

• Bachelor's degree or equivalent required.
• 3-5 years of retail management or strong customer service experience.
• General computer skills.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building and ability to influence a team.
• Travel: minimal — less than 10%.

Responsibilities

• Drive sales through promotions, events, book signings, displays and advertising copy.
• Lead in-store course materials activities in collaboration with course materials leadership.
• Partner with Regional Manager to review store financials and drive sales; meet shrink budget.
• Review and approve store markups, markdowns, and write-offs within guidelines.
• Ensure security of assets and safety of associates and customers and adherence to policies.
• Communicate and partner with campus for events and day-to-day operations.
• Coordinate campus outreach and engagement; bookshop advisory committees.
• Develop cross-functional teams, oversee performance management, recruit, train, and develop staff.
• Create an engaging customer service culture; build relationships with customers, faculty, staff, vendors.
• Oversee café or store operations and ensure compliance with health and food safety regulations.

Skills

Customer service

Leadership

Sales promotions

Merchandising

Budgeting

Communication

Training

Relationship building

Problem solving

Time management

Education

Bachelor's Degree or Equivalent

Tools

Computer skills

Job description

Follett Higher Education is seeking a Campus Store Manager in Baton Rouge to lead all facets of store operations, drive sales growth, and deliver an engaging customer service experience. You will mentor a team, manage financial metrics, and partner with a Regional Manager on store performance and campus relations.

The role emphasizes leadership, talent development, and strong merchandising. You will collaborate with campus stakeholders, coordinate events, and ensure compliance with health and