Campus Scheduling Coordinator (Scheduling & Event Services)

Inside Higher Ed; Baltimore (MD); Hybrid; USD 25,072 - 46,700; Full time

Job summary

An educational institution in Baltimore is seeking a Campus Scheduling Coordinator. This essential position involves managing event scheduling for various campus spaces and providing top-notch customer service to a diverse group of students and staff. The ideal candidate must have a high school diploma, two years of experience in facility scheduling, and strong interpersonal and organizational skills. This role offers a hybrid work environment and a competitive salary range based on experience.

Qualifications

• High School Diploma or equivalent required.
• Two years of related experience in facility scheduling.
• Additional education may substitute for required experience.

Responsibilities

• Verify student affiliations and space availability for reservations.
• Convert reservations to confirmed events.
• Assist clients with questions regarding room reservations.
• Generate event and group usage reports.
• Provide backup support generating weekly security reports.

Skills

Effective multitasking

Computer skills

Interpersonal skills

Organizational skills

Problem-solving skills

Verbal communication

Written communication

Customer service

Attention to detail

Analytical skills

Education

High School Diploma or equivalent

Job description

We are seeking a Campus Scheduling Coordinator. This essential position serves as event scheduler for all spaces under centralized scheduling as well as all outdoor and tabling areas used by the campus community. This position must provide excellent customer service to all constituents and able to work and communicate with a diverse population of students, staff, and community members.

Responsibilities

• Verify student affiliations and space availability for reservation requests.
• Convert reservations in the system to confirmed events.
• Enter tentative setups and equipment for reservations.
• Generate and follow-up on reservation forms for internal departments.
• Assist all clients with questions and concerns regarding room reservations and process.
• Answer phone calls and inquiries.
• Submit all summer conference classroom requests.
• Assist with department and student organization training every semester.
• Participate in institutional planning meetings as the department representative.
• Assist with communication of event needs to custodial and plant operations.
• Assist with policy development and review for scheduling.
• Assist with updating materials, trainings, and information disseminated to the campus community.
• Participate in student organization trainings and registration process.

• Generate event and group usage reports as requested.
• Update and send meeting space/event evaluations to event contact, generate quarterly evaluation reports.
• Provide backup support generating weekly security reports.
• Assist with setup diagrams using event software as needed.

Special Knowledge, Skills, And Abilities

• Effective multitasking.
• Computer skills including adaptability to conference programming software and presentation technology is beneficial.
• Demonstrated interpersonal, organizational, and problem-solving skills, as well as excellent verbal and written communications skills are required.
• Excellent customer service.
• Good attention to detail and analytical skills.

Minimum Qualifications

• High School Diploma/graduation equivalent.
• Two years of related experience in facility scheduling required.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title: Campus Scheduling Coordinator
Role/Level/Range: ATO 37.5/02/OE
Starting Salary Range: $18.20 - $33.90 HRLY ($46,938 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: 8:30am-5pm, M-F
FLSA Status: Non-Exempt
Location: Hybrid/Homewood Campus
Department name: Scheduling & Event Services
Personnel area: University Student Services