Campus Safety Officer

University of New Hampshire; Keene (NH); On-site; USD 20,000 - 33,000; Full time

Job summary

Keene State College is seeking a Campus Safety Officer to patrol campus 24 hours a day, year-round, to provide emergency and other assistance to students, faculty, staff, and visitors while exercising sound judgment in complex situations. This is a full-time, benefited position.

Responsibilities include routine patrols, incident response, dispatching support, traffic/crowd control, and collaboration with local responders. Requires 21+ years old, HS diploma, and relevant safety experience.

Qualifications

• Must be at least 21 years old at time of employment.
• High School Diploma or equivalent.
• One year of campus safety or security experience or relevant customer service work.

Responsibilities

• Patrol campus properties and provide routine assistance to students, staff, and visitors.
• Respond to incidents, including disturbances, thefts, and safety concerns.
• Provide dispatching support in Communications Center when needed.
• Assist with traffic and crowd control, parking enforcement, and event coordination.
• Serve as first responders to alarms, fires, and hazardous conditions; coordinate with local responders.

Skills

Attention to detail

Organizational skills

Multitasking

Decision making

Verbal communication

Written communication

Team collaboration

Education

High School Diploma or equivalent

1 year campus safety or security experience

Tools

Microsoft Office

Job description

Keene State College’s Department of Campus Safety is seeking a reliable candidate to serve as Campus Safety Officer to patrol campus 24 hours a day, year-round, to provide emergency and other assistance to College students, faculty, staff, and visitors while exercising sound judgment to respond to complex situations. This is a full-time, year-round, benefited position.

Duties/Responsibilities

Routine Duties (20%)

• Patrol College properties, providing routine assistance to students, faculty, staff, and visitors, and conducting property checks. Other duties include parking enforcement, permitting, crowd and traffic control, and event coordination.

Criminal Investigations (20%)

• Respond to a wide range of incidents, including crimes in progress, disturbances, disputes, alcohol and drug violations, sexual assault, domestic violence, theft, missing persons, trespass, and other criminal matters. Conduct complete investigations for minor criminal investigations, and work in conjunction with sworn law enforcement officials when a serious crime has been committed. Collect and store physical evidence, modify access card privileges, review CCTV or other technological data, and notify campus administrators when needed, while maintaining an appropriate level of confidentiality. May be required to testify in conduct, criminal, and civil hearings, and attend meetings, hearings, and trainings outside of their normal work hours.

Communications (15%)

• In the absence of a designated dispatcher, provide dispatching services in the campus Communications Center. Direct calls from the College switchboard; answer emergency and non-emergency calls for service; monitor CCTV equipment; provide and limit access; monitor public safety radio traffic; monitor the E-911 notification system; and dispatch officers, Community Living staff, maintenance staff, and other College and non-College officials. Maintain a direct line of contact with state and municipal first responders and serve as a central point of contact for the College. Provide emergency notification to the College community when a significant emergency or dangerous situation occurs. Answer questions related to parking and events that are occurring on campus.

Law Enforcement (10%)

• Provide the primary response to campus reports of odors of marijuana. Investigate reports and intervene to stop the activity and identify the offenders. May enter residence hall rooms, conduct limited searches, seize controlled substances, and refer offenders to the Community Standards Office. Responsible for the chain of custody of illegal substances and coordination with law enforcement for disposal.

Policy Enforcement (10%)

• Investigate violations of College policies, including parking enforcement, access controls, noise complaints, alcohol violations, guest violations, prohibited items, unwanted persons, etc. Enforce no-contact orders and provide safety escorts.

Fires and Hazardous Conditions (10%)

• Serve as first responders to alarms, fires, chemical spills, and odors of smoke or gas, working closely with local and state fire officials in response to issues. Annually retain certification in First Aid, CPR, AED, and Bloodborne Pathogens to provide emergency medical treatment. Provide non-emergency medical transports to local medical facilities. Conduct fire safety drills and observe and report fire code violations. Respond to incidents and accidents on campus that may lead to civil liability.

Community Services (10%)

• Serve as mentors and role models to students and provide crime prevention education (including substance abuse, personal safety, dating violence, sexual misconduct, and other topics) and services to members of the College community. Works closely with other College departments as needed, including Title IX, Community Living, Facilities, Custodial Services, and the Wellness Center to ensure a coordinated response to incidents. Encouraged to assume roles such as organization advisors and participate in community events that provide support to students. Every Campus Safety Officer is a designated Campus Security Authority (CSA) as defined by the Clery Act.

Other Duties (5%)

• Other duties as assigned, including but not limited to: Blue Light Testing – Performs regular testing of the emergency phones on campus to ensure they are in working order. Submit maintenance requests for any issues found and follow up with the relevant departments to ensure quick turnaround. Medical Bags – Maintain medical bags, ensuring all supplies are in stock and unexpired, replacing contents and ordering new supplies as needed.

Requirements

Minimum Acceptable Education & Experience:

• Must be at least 21 years of age at the time of employment.
  • High School Diploma or equivalent.
  • One (1) year of campus safety or security experience or a combination of post-high school education and/or work experience in a customer service environment.

Required Licenses & Certifications:

• Valid driver’s license and safe driving history.
• Must obtain and maintain CPR and First Aid certification

Knowledge, Skills & Abilities:

• Attention to detail.
• Proven organizational, multitasking, and decision-making skills.
• Ability to think logically and quickly assess situations.
• Ability to remain calm in stressful situations.
• Ability to interact verbally and electronically via the telephone, email, and two-way radio.
• Ability to assess situations and determine the appropriate response.
• Ability to write thorough reports.
• Ability to work under pressure and respond quickly to emergencies.
• Ability to establish and maintain effective working relationships with students, faculty, staff, and the general public.
• Ability to project self-assurance and certainty.
• Possess well-developed interpersonal skills.
• Project a positive first impression.
• Ability to react positively and cope with stressful situations, and evaluate a situation with common sense.

Other Required Qualifications:

• Post-offer, pre-employment physical.
• Must successfully pass a background review, including criminal history and driving history
• Successful experience working as part of a team.
• Computer proficient with the ability to learn various computer applications,i.e., Microsoft Office products, including but not limited to Excel, Word, and SharePoint.
• Must be willing to attend periodic training and meetings, and work overtime.
• Proven oral and written communication skills.
• Demonstrated ability to keep confidential information confidential.

Preferred Qualifications:

• Prior Campus Safety, Security, or Law Enforcement experience.
• Experience in customer service or the security field.
• Higher Education experience.
• Understand and demonstrate a working knowledge of the campus environment and/or the security industry, relevant laws, safety, and fire prevention.

Keene State College is located in the scenic Monadnock region of Southwest New Hampshire and is an affiliate of the University System of New Hampshire. Located approximately 2 hours from Boston or Hartford CT, and 4 hours from New York City, the region contains many opportunities to enjoy outdoor recreation, cultural events, and a strong sense of community. To learn more about Keene State College, the University System of New Hampshire, and the Keene community, please
visit: https://www.keene.edu, https://www.usnh.edu/ or https://www.ci.keene.nh.us.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

$14.69 - $24.13

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location:

Keene