Campus Safety Dispatcher

Keene State College; Keene (NH); On-site; USD 25,571 - 36,420; Part time

Job summary

Keene State College is looking for part-time dispatchers to join their Campus Safety team for the third shift from 9 pm to 7 am. This flexible role involves answering inquiries, dispatching officers, and monitoring campus security.

Ideal candidates will possess strong communication skills and computer proficiency. The position starts at $22.50 per hour, with pay increases based on experience.

Qualifications

• Must be 21 years or older.
• Proven interpersonal and written communication skills.
• Ability to learn various computer applications.

Responsibilities

• Answer inquiries and questions in-person and electronically.
• Dispatch Campus Safety officers via radio.
• Monitor access control and CCTV equipment.

Skills

Interpersonal communication skills

Computer proficiency

Multitasking skills

Attention to detail

Organizational skills

Decision-making skills

Education

High School Diploma or equivalent

Tools

Microsoft Office (Excel, Word, SharePoint)

Job description

Keene State College Department of Campus Safety seeks part‑time dispatchers for the third shift (9 pm‑7 am). Shifts are flexible within this period and include at least one weekend day per week. Pay starts at $22.50 plus increases based on experience. The role is non‑benefitted and part of a 24‑hour communications center.

Responsibilities

• Answer in‑person and electronic inquiries and questions.
• Answer radio calls from officers in the field and dispatch Campus Safety officers via radio.
• Enter calls for service in the Computer‑Aided Dispatch (CAD) system and use the college’s student and employee database.
• Use the telephone to contact emergency services, Community Directors, and other campus partners.
• Respond to calls received on blue‑light emergency phones (65 % of duties).
• Monitor access control, alarm and closed‑circuit television monitoring equipment (30 % duties).
• Review CCTV to assist officers on patrol.
• Issue replacement OWL Card identification.
• Maintain accountability of officers on calls.
• Answer questions related to parking and campus events (5 % duties).

Minimum Acceptable Education & Experience

• Must be at least 21 years old.
• High School Diploma or equivalent.
• Proven interpersonal and written communication skills.
• Computer proficiency and ability to learn various computer applications.
• Effective multitasking skills.
• Ability to interact verbally and electronically via telephone, email and two‑way radio.
• Ability to assess situations and determine the appropriate response.
• Successful background review, including criminal and driving history.

Required Licenses & Certifications

• Valid driver’s license.

Required Knowledge, Skills & Abilities

• Acceptable typing skills – approximately 40 words per minute.
• Microsoft Office products, including but not limited to Excel, Word and SharePoint.
• Attention to detail.
• Teamwork and multitasking skills.
• Strong organizational skills.
• Logical thinking and quick assessment of situations.
• Good decision‑making.
• Ability to remain calm in stressful situations.
• Ability to keep confidential information confidential.

Preferred Qualifications

• Prior dispatching experience (helpful but not required).
• Experience in customer service or the security field (helpful but not required).
• Higher education experience.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission.

Pay

Starting salary listed above. Offer will be based on skills, qualifications, experience and internal equity.

Location

Keene, New Hampshire

Salary Grade

Adjunct Hourly Staff 00