Police Dispatcher

Northeastern University; Boston (MA); On-site; USD 33,000 - 37,000; Full time

Job summary

Northeastern University in Boston is seeking a Police Dispatcher to handle emergency and non-emergency calls, prioritize requests, and manage communications during critical situations. Candidates must have a high school diploma, one year of relevant experience, and possess necessary certifications within six months. Strong communication, multitasking, and interpersonal skills are essential. This position involves working varied shifts and requires a calm demeanor in stressful scenarios. Apply through the Northeastern University careers website.

Qualifications

• One or more years of relevant experience.
• Valid U.S. Driver's License.
• CJIS certification within six months of hire.
• APCO certification within six months of hire.
• Pass a criminal background check.
• Subject to drug test and psychological exam.
• CPR (BLS/HCP) certification within three months.

Responsibilities

• Receive emergency and non-emergency calls.
• Determine the priority of requests.
• Enter and update information in systems.
• Disseminate emergency alerts as needed.
• Monitor radio and alarm systems.
• Provide referral services and resources.
• Undergo training and maintain knowledge.

Skills

Multi-tasking ability

Calm under pressure

Verbal communication

Written communication

Strong computer skills

Interpersonal skills

Professional phone manner

Discretion in handling information

Education

High School Diploma or GED

Job description

Police Dispatcher

Pay rate: $33.42/hour - $36.83/hour (Base Pay Rate: $32.76)

About the Opportunity

The Northeastern University Police Department engages the community through a comprehensive program of police, emergency management, international security, crime prevention, emergency medical, and related public safety services to promote the conditions by which Northeastern University operates as intended throughout the world. The Department operates under the tenants of Procedural Justice and believes in continuous active engagement with members of our community, to prevent crime and increase the quality of life for those we serve.

Responsibilities

• Receive emergency and non-emergency telephone calls
• Determine the nature, location, and priority of requests and dispatch appropriate resources in accordance with established procedure
• Enter, update, and retrieve information from a variety of computer systems
• Disseminate mass emergency notification alerts when necessary
• Monitor radio traffic, security alarms, fire alarms, and video security cameras
• Provide referral services and victim resources
• Undergo initial training and maintain knowledge through continuing education
• Other duties as assigned

Qualifications

Mandatory Job Requirements

• High School Diploma or GED equivalent
• One or more years of relevant experience
• A valid U.S. Driver's License
• CJIS certification within six months of hire
• APCO certification within six months of hire
• Candidates must pass a criminal background check
• Candidates will be subject to a drug test and psychological exam
• Must currently possess, or must achieve within first three months; CPR (BLS/HCP) certification

Required Skills

• Ability to multi-task, prioritize, and quickly synthesize information
• Ability to remain calm, stay focused, and utilize sound judgement in rapidly evolving, stressful emergency situations
• Excellent verbal and written communication skills
• Strong computer skills, typing skills, and ability to learn new software
• Excellent interpersonal skills and ability to work effectively with a wide variety of people
• Has a professional phone manner and a service mentality
• Is team and goal oriented
• Ability to exercise discretion in handling confidential information

Work Environment & Physical Demands

• This position is an essential personnel position which requires working in a variety of situations including during holidays, weekends, day/evening/night shifts, overtime, and in a state of emergency
• Requires frequent phone-interactions with people, dealing with regular interruptions, periods of concentrated attention, handling multiple concurrent tasks, frequent deadlines, and the criticality of task success
• Required to wear department issued uniform while on duty
• Ability to sit or stand for extended periods of time

Preferred Qualifications

• Former dispatch or law enforcement experience strongly preferred
• Call‑taking experience preferred
• Experience in a higher education setting preferred

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by the law.

Additional Information

Base Pay Rate: $32.76
Selection process includes a computer‑based exam as well as an interview process, full background check, and psychological exam. Once initiated, the selection process is expected to take approximately 3 months. The position will remain open until filled.

To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Police-Dispatcher_R135499