Dispatch Officer, Campus Safety and Security

Manhattanville University; Purchase (NY); On-site; USD 23,389 - 33,312; Full time

Benefits offered by this job

Tuition remission

Comprehensive benefits package

Job summary

Manhattanville University seeks a Dispatch Officer for Campus Safety. Stationed at the Main Campus Safety Headquarters, you will dispatch emergency services, monitor CCTV and access systems, and communicate with university departments during incidents.

You will respond as a first responder, enforce campus policies, and liaise with local police and EMS as required, ensuring a safe, welcoming environment for students and visitors.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal skills; customer service background is a plus.
• Ability to cultivate a positive work environment and effective communication.
• Excellent organizational, prioritization, and time management skills.
• Ability to collaborate with other university departments.
• Ability to analyze situations, solve problems and make decisions under pressure.
• Read and convey written instructions clearly and concisely.
• Maintain current licensure and certifications.

Responsibilities

• Dispatch Shift Supervisor to campus locations as needed.
• Answer phones and coordinate with university departments.
• Coordinate with Police, EMS, Fire during emergencies.
• Assist Residence and Student Life with hall regulation enforcement.
• Observe and report hazardous conditions to Campus Safety leadership.
• Control access to campus; ensure only authorized persons are admitted.
• Direct visitors and provide assistance as needed.
• Monitor CCTV, Fire Panel, Card Access and Door Access systems.
• Create and distribute Student ID cards with access.
• Enforce campus policies including parking, smoking, alcohol and drugs.
• Monitor weather and report hazards to leadership.
• Investigate university violations and document with camera footage and witness statements.
• Serve as liaison with local law enforcement and EMS.
• Possibly perform incidental custodial/maintenance tasks.
• Perform other related duties as assigned.”

Skills

Verbal and written communication

Interpersonal skills

Customer service

Organizational skills

Team collaboration with university dé

Problem solving under pressure

Clear written communication

Licensure maintenance

Education

NYS Security License

Driver’s license

CPR and First Aid Training

Tools

Microsoft Office

Outlook

Teams

Job description

Job Title: Dispatch Officer

Department: Campus Safety

Reports to: Director of Campus Safety and Deputy Director

Effective Date: 7/20/26

# of Direct Reports: 2

# of People Supported: 3

Job Description

The Dispatch Officer of Campus Safety is Stationed at the Main Campus Safety Headquarters. The Dispatch Officer reports directly to the Director of Campus Safety. This is a community-facing position that requires engagement with the University’s Community and its visitors, to create a safe and welcoming environment. This officer Dispatches emergency services when needed and views Security Cameras within the Campus Safety Headquarters. The Dispatch Officer acts as a first responder in the event of an emergency while adhering to the University’s guidelines.

Supervisory Responsibilities

• Work collectively with the Shift Supervisor Officer and other Officers to ensure the operations of the shift.

Duties/Responsibilities

• Dispatch Shift Supervisor to locations of interest throughout the campus.
• Answer phones and communicate with various University Departments.
• Communicate with the local Police Department, EMS, Fire Department, etc. during an emergency.
• Assist Residence and Student Life with enforcement of hall regulations and Code of Conduct Violations and work with other University Departments as necessary to perform duties and responsibilities.
• Observe and report hazardous conditions to the Director of Campus Safety or their designee
• Ensure only authorized persons are admitted to the campus while on duty.
• Direct visitors and assists as necessary.
• Monitor CCTV System, Fire Panel System, Card Access and Door Access System.
• Create and distribute Student ID cards with Access.
• Enforce campus traffic regulations including parking, and speeding.
• Enforce campus policies including smoking, alcohol usage, and drug usage.
• Observe weather conditions on campus and report dangerous or unusual weather-related activity to the Director of Campus Safety or their designee.
• Complete investigations of University violations, including viewing camera footage, talking with witnesses, and writing incident reports
• Act as a liaison for the College with local law enforcement and EMS when required.
• May be required to perform incidental custodial and maintenance duties as required.
• Performs other related duties as assigned

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal skills, customer service background a plus.
• Ability to cultivate a positive work environment, and communication
• Excellent organizational, prioritization, and time management skills.
• Ability to work well with other University departments
• Mentally analyze a situation, solve problems and make decisions under pressure in the area of responsibility.
• Read and understand written instructions and communicate information and ideas in clear and concise written form.
• Keep all necessary licensure current and valid

Qualifications

Possess a Current Valid NYS Security License

• Clean Valid Driver’s license
• CPR and First Aide Training Required
• Proficient with technology including Microsoft Office, Outlook, and Teams

Experience

• At least two years of related experience

Physical Requirements

• Significant climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, and lifting.
• Must regularly stand or walk for extended periods of time in all climates.

Salary

This is an hourly non-exempt position with a rate of $20.58.

Hours Expectation

Full-time, 40 hours per week and Part-time, 29 hours per week

Work Location

In person (Manhattanville Campus)

Housing

Housing is not provided.

Benefits

Manhattanville University also offers a highly competitive and comprehensive benefits package, including tuition remission. For more information regarding benefits, please visit our benefits page: Manhattanville Benefits

Applicants must be legally authorized to work in the United States for the duration of their employment.

Manhattanville University is an Equal Opportunity Employer. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes.