Campus Safety Communications Ops Lead

Embry-Riddle Aeronautical University; Prescott (AZ); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Generous Time Off

Tuition Coverage

Retirement Contributions

Personal Leave

Job summary

Embry-Riddle Aeronautical University in Prescott, AZ, seeks a Communications Operations Supervisor to oversee the Campus Safety & Security Communications Center and Information Desk, ensuring reliable operations, consistent service delivery, and adherence to departmental standards. You will supervise staff, develop procedures, coordinate training, manage systems, and provide operational direction.

The role reports to the Associate Director and requires 3–5 years of related experience and a high

Responsibilities

• Maintain operational readiness of the Communications Center, including CAD, radio, telephone, and related communications systems.
• Coordinate communications system administration, vendor interactions, issue tracking, and related documentation.
• Monitor and support operational continuity during system outages, incidents, and critical events.
• Maintain required operational logs, records, and compliance documentation.
• Identify operational issues and recommend improvements to communications systems, processes, and service delivery.
• Develop, maintain, implement, and enforce communications procedures, workflows, protocols, and reference materials.
• Coordinate onboarding, training, and continuing education for Communications Center staff.
• Provide operational guidance and performance input related to communications standards and expectations.
• Monitor staff adherence to departmental policies, procedures, and applicable regulatory requirements.

Job description

Embry-Riddle Aeronautical University in Prescott, AZ, seeks a Communications Operations Supervisor to oversee the Campus Safety & Security Communications Center and Information Desk, ensuring reliable operations, consistent service delivery, and adherence to departmental standards. You will supervise staff, develop procedures, coordinate training, manage systems, and provide operational direction.

The role reports to the Associate Director and requires 3–5 years of related experience and a high