Campus Retail Supervisor: Food & Service Leader

NANA Regional Corporation; Anchorage (AK); Hybrid; USD 45,000 - 65,000; Full time

Job summary

NANA Regional Corporation, Anchorage, AK, is seeking a Retail Supervisor to lead campus dining retail outlets, ensuring high standards of service, food safety, and profitability. You will train staff, manage the POS system, handle cash, and oversee daily operations in a university setting.

The role requires strong leadership, English fluency, and experience in supervisory roles, with attention to safety and customer satisfaction. On-site work with frequent interaction across teams is expected.

Qualifications

• High School Diploma or GED equivalent.
• Alaska Food Workers Card or ServSafe Certification, offer contingent on obtaining within 30 days.
• At least two (2) years of related work experience with significant supervisory responsibilities.
• One (1) year of work experience as barista.
• A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy.
• Must be fluent in speaking, reading, and writing English.
• Must have computer literacy including competence in Microsoft applications and web-based applications.
• Must be able to perform each of the essential duties listed above with a professional degree of competency.
• Must have proven success at managing multiple tasks, projects, and subordinates.
• Must understand profit attainment and profit growth.
• Strong ability to lead, build diverse teams and oversee training.

Responsibilities

• Administers, supervises, and directs ongoing business activity for multiple retail outlets.
• Implements an organized system of supervision and formal operating procedures.
• Maintains excellent customer service standards with a focus on continuous improvement.
• Sustains a friendly, approachable demeanor and handles guest concerns and complaints quickly while increasing retention.
• Directs, trains, supervises, leads, evaluates, and develops assigned personnel to keep them informed and motivated.
• Maks sure the responsibilities, authorities, and accountability of all assigned employees are defined and understood.
• Develops, updates, and implements training materials and programs in a variety of areas to include customer service, food preparation, cash handling, equipment usage, food safety/sanitation, physical safety, etc.
• Implements and oversees food sanitation programs, including the HACCP (Hazard Analysis Critical Control Points) Program.
• Ensures that all Food Safety Standards, food HACCP Logs, Calibration Logs, Sanitation Logs, and Freezer Refrigerator Logs are maintained daily.
• Is accountable for the delivery of high-quality food and beverages as well as ensuring all activities and operations comply with applicable internal and external regulations.
• Assigns and coordinates work of employees in food and beverage to promote efficiency of operations; planning, assigning, and directing work.
• Assists Retail Manager in supporting all Retail operations.
• Supervises serving of meals and beverages.
• Oversight of correct portion control.
• Supports an active safety program.
• Manages the POS system and provides training to new hires.
• Responsible for ordering supplies, stowage, maintaining control, and weekly inventories.
• Assists Retail Manager with sales tracking, tracking waste, and cost controls.
• Assists in handling of cash, counting daily tills, making change, bank deposits, and bank orders.
• Assists with interviewing, hiring, and training employees.
• Holds employees accountable to department’s policies and procedures.
• Appraising performance; rewarding and disciplining employees
• Addressing complaints and resolving problems.
• Actively supports and participates in performance improvement activities.
• Must have personal maturity and poise; the ability to remain composed under pressure, to make sound decisions, and to manage diversity.
• Personal drive and energy a liking of challenges and opportunities to innovate.
• Ability to work independently and complete assignments in a timely manner.
• Assists coworkers during staffing shortages.
• Other related duties may also be assigned.

Skills

Leadership

English proficiency

Computer literacy

Multitasking

Education

Alaska Food Workers Card or ServSafe Certification

Tools

POS system

Job description

NANA Regional Corporation, Anchorage, AK, is seeking a Retail Supervisor to lead campus dining retail outlets, ensuring high standards of service, food safety, and profitability. You will train staff, manage the POS system, handle cash, and oversee daily operations in a university setting.

The role requires strong leadership, English fluency, and experience in supervisory roles, with attention to safety and customer satisfaction. On-site work with frequent interaction across teams is expected.