Campus Reliability SRE Lead: Incident Command & Playbooks

SpaceXAI; Southaven (MS); On-site; USD 120,000 - 170,000; Full time

Job summary

SpaceXAI is seeking a Site Reliability Engineer focused on campus reliability in the Memphis/Southaven data center campus. You will design monitoring, lead incident command, and drive cross-discipline reliability work across compute, network, storage, power, and cooling.

You will own runbooks, run game days, define error budgets, and guide blameless postmortems with a strong emphasis on data-driven decisions and cross-functional collaboration with NOC, data center operations, and infrastructure

Qualifications

• Bachelor’s degree in Systems Engineering, CS, Electrical Engineering, or related field (or equivalent experience).
• 5+ years in site reliability, systems engineering, or large-scale production ops, HPC or data centers.
• Proven large-scale incident command experience and calm technical leadership on a bridge.
• Demonstrated monitoring and observability design at fleet or campus scale, including alert hygiene.
• Experience across at least two: compute, network, storage, power, and cooling / facilities telemetry.
• Experience writing and operating playbooks or runbooks with 24/7 operations or NOC.
• Proficiency in scripting (Python, Bash) for automation and analysis, plus at least one systems language (C, C++, Java, Go, Rust).
• Excellent problem-solving with a data-driven reliability mindset.
• Ability to work with cross-functional teams, including NOC, data center ops, and infra engineering.

Responsibilities

• Own monitoring architecture and signal quality; manage alerts and noise.
• Provide SEV command support: incident leadership, bridge with NOC, and timeline hygiene.
• Run blameless postmortems and drive corrective actions to closure.
• Lead cross-functional reliability projects spanning compute, network, storage, and facility signal boundaries.
• Build and maintain runbooks, run game days, and update dependency maps with NOC.
• Define error budgets and availability objectives at campus and service boundaries.
• Participate in on-call rotations and incident response for SEV-class events in the Memphis / Southaven campus.

Skills

Python

Bash

Go

Rust

C

C++

Java

Education

Bachelor's degree in Systems Engineering / CS / EE or related field

Job description

SpaceXAI is seeking a Site Reliability Engineer focused on campus reliability in the Memphis/Southaven data center campus. You will design monitoring, lead incident command, and drive cross-discipline reliability work across compute, network, storage, power, and cooling.

You will own runbooks, run game days, define error budgets, and guide blameless postmortems with a strong emphasis on data-driven decisions and cross-functional collaboration with NOC, data center operations, and infrastructure