Campus Reliability SRE: Incident Command & Observability

Spacex; Memphis, Northern (TN, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

SpaceXAI is seeking a Site Reliability Engineer focused on campus reliability in Memphis. You will design what the campus watches and trusts, lead cross-disciplinary SEVs, and build guardrails to reduce incidents.

You are the bridge across compute, network, storage, power, and cooling while guiding reliability efforts. Ideal candidates have strong incident leadership and fleet-scale observability skills, with a track record in observability design and on-call operations for a data center

Qualifications

• Bachelor's degree in Systems Engineering, Computer Science, Electrical Engineering, or related field (or equivalent).
• 5+ years in site reliability, systems engineering, or large-scale production operations, preferably HPC/data centers.
• Proven large-scale incident command experience and calm technical leadership on a bridge.
• Demonstrated monitoring and observability design at fleet or campus scale, including alert hygiene, suppression, and signal quality.
• Experience across at least two of: compute, network, storage, power, and cooling / facilities telemetry.
• Experience writing and operating playbooks or runbooks with a 24/7 operations or NOC partner.
• Proficiency in scripting (Python, Bash) for automation and analysis, plus general experience in at least one systems language (C, C++, Java, Go, Rust, or similar). Not required to be expert in all.

Responsibilities

• Own monitoring architecture and signal quality: what we alert on, suppress, and trust; drive suppression and redesign.
• Provide SEV command support: technical incident leadership, bridge coordination with the NOC, and timeline hygiene.
• Run blameless postmortems and drive corrective actions to closed.
• Lead cross-functional reliability projects spanning compute, network, storage, and facility signal boundaries.
• Build and maintain runbooks, run game days, and keep dependency maps current; own runbook quality with NOC.
• Define error budgets and availability objectives at campus and service boundaries as adopted by the business.
• Participate in on-call rotations and incident response for SEV-class events in the Memphis / Southaven data center campus.

Skills

Python

Bash

C/C++/Java/Go/Rust

Problem solving

Cross-functional collaboration

Education

Bachelor's degree in Systems Engineering, Computer Science, Electrical Engineering, or a related field

Tools

Python

Bash

Job description

SpaceXAI is seeking a Site Reliability Engineer focused on campus reliability in Memphis. You will design what the campus watches and trusts, lead cross-disciplinary SEVs, and build guardrails to reduce incidents.

You are the bridge across compute, network, storage, power, and cooling while guiding reliability efforts. Ideal candidates have strong incident leadership and fleet-scale observability skills, with a track record in observability design and on-call operations for a data center