Campus Recreation Director Assistant

University of Kentucky; Lexington (KY); Vor Ort; USD 48.000 - 80.000; Vollzeit

Zusammenfassung

University of Kentucky invites applications for the Assistant Director for Member Experience in Campus Recreation, Lexington, KY. This staff, full-time role leads membership operations, technology, and guest services with a focus on MoveWell and All Access programs.

The position requires a MA and at least three years in customer service and service administration within higher education, with strong leadership and analytical skills to deliver exceptional experiences for students, employees, and

Qualifikationen

• Master’s degree in a related field required.
• Three years of experience in customer service and service administration in higher education.

Aufgaben

• Oversee membership administration, membership technology, access services, and member experience initiatives.
• Support MoveWell and All Access membership growth and enrollment efforts.
• Ensure delivery of exceptional customer service experiences for employees, retirees, and students.
• Promote efficient operations and accurate financial stewardship across Campus Recreation facilities.

Kenntnisse

Initiative

Leadership

Communication

Planning

Attention to detail

Judgement

Organization

Time management

Ausbildung

MA

Jobbeschreibung

Working Title Assistant Director for Member Experience

Department Name

Department Name 1B310:Campus Recreation

Work Location

Work Location Lexington, KY

Grade Level 45

Salary Range

Salary Range $48,214-79,560/year

Type of Position

Type of Position Staff

Position Time Status

Position Time Status Full-Time

Required Education

MA

Click here for more information about equivalencies:

Required License/Registration/Certification

None

Physical Requirements

lifting, pushing, or pulling of objects up to 50 lbs., sitting for long periods of time

Shift

8AM-5PM M-F; 40hrs Min.

Job Summary

The Assistant Director for Member Experience supports the mission of Campus Recreation to provide unparalleled recreation programs, services, and facilities to the University Community.
This position, under the guidance of the Associate Director for Operations, assists in the oversight of membership administration, membership technology, access services, and member experience initiatives. The Assistant Director supports MoveWell and All Access membership growth, and ensures the delivery of exceptional customer service experiences for employees, retirees, and students. Through strategic management of membership operations, technology infrastructure, and service programs, this position promotes efficient operations, accurate financial stewardship, and a welcoming environment across Campus Recreation facilities.
Student Success will, from the time of early college outreach to graduation and beyond, support students in living a life of meaning and purpose. From a student-centered framework, our practice will be grounded in peer-reviewed literature, national best practices, and data-informed decision making. Collaborating with the campus and community, Student Success will work through a holistic lens to support a community of learners in achieving success.

Skills / Knowledge / Abilities

Initiative, Leadership, Communication, Planning, Attention to detail, Judgement, Organization, Time Management

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? Yes

Preferred Education/Experience

Master’s Degree and three years of experience in customer service, point-of-sale infrastructure management, and service administration in a higher education setting.

Deadline to Apply

Deadline to Apply 10/24/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

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