Assistant Director of Member Experience – Campus Rec

University of Kentucky; Lexington (KY); On-site; USD 48,000 - 80,000; Full time

Job summary

University of Kentucky invites applications for the Assistant Director for Member Experience in Campus Recreation, Lexington, KY. This staff, full-time role leads membership operations, technology, and guest services with a focus on MoveWell and All Access programs.

The position requires a MA and at least three years in customer service and service administration within higher education, with strong leadership and analytical skills to deliver exceptional experiences for students, employees, and

Qualifications

• Master’s degree in a related field required.
• Three years of experience in customer service and service administration in higher education.

Responsibilities

• Oversee membership administration, membership technology, access services, and member experience initiatives.
• Support MoveWell and All Access membership growth and enrollment efforts.
• Ensure delivery of exceptional customer service experiences for employees, retirees, and students.
• Promote efficient operations and accurate financial stewardship across Campus Recreation facilities.

Skills

Initiative

Leadership

Communication

Planning

Attention to detail

Judgement

Organization

Time management

Education

MA

Job description

University of Kentucky invites applications for the Assistant Director for Member Experience in Campus Recreation, Lexington, KY. This staff, full-time role leads membership operations, technology, and guest services with a focus on MoveWell and All Access programs.

The position requires a MA and at least three years in customer service and service administration within higher education, with strong leadership and analytical skills to deliver exceptional experiences for students, employees, and