Campus Operations Specialist

Universal Technical Institute, Inc.; Town of Florida (NY); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition waiver

Job summary

Universal Technical Institute, Inc. in New York seeks a detail-oriented individual for campus accounting operations. In this role, you'll assist with student registration and advising on payment plans and balances.

The ideal candidate has a high school diploma and relevant experience in customer service or higher education. The position offers a competitive hourly wage and a range of benefits, including health insurance, paid time off, and tuition waivers for employees and their families.

Qualifications

• 1-3 years of previous experience in higher education or customer service.
• Some accounting and/or general ledger experience preferred.

Responsibilities

• Assist with New Student Orientation/Registration.
• Advise students and parents on payment plans and outstanding balances.
• Collect student payments for tuition and fees.

Skills

Attention to detail

Effective communication

Customer service

Knowledge of accounts receivables

Time management

Education

High School Diploma or GED

Associate’s Degree

Tools

Excel

Outlook

Word

Job description

Overview

Perform activities in support of student-facing campus accounting/operations functions. Participate with other service areas to facilitate consistent delivery of service and information. Responsible for payment transactions including billing, collections and disbursements. Assist with campus events, to include Orientation and Registration.

Pay Range: $20-26 hourly DOE

Location: Miramar, FL

What We Offer

• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered

Responsibilities

Campus Activities

• Assist with New Student Orientation/Registration and support for Campus events
• Snap-on, P-card reconciliation. Assist staff to code and reconcile Purchasing Credit Cards, timely and correctly.
• Non-dept. Requisition; Campus Store Inventory Count and Management
• Maintain positive and collaborative working relationships across all departments

Customer Service & Payment Processing

• Advise students and parents on payment plans, outstanding balances, and refunds. Provide in-depth customer service to students regarding financial matters.
• Student Payments for tuition and fees
• Payments for Campus Store & Registration/Orientation
• Cash counts, drawer reconciliation and bank deposits
• Maintain TechForce and Petty cash funds

Disbursements

• Creation of refund batches
• Process relocation grant awards
• Disbursement of student checks

Collections

• Collect all student payments for tuition and fees. Post wire transfers, EFTs and automatic credit card payments.
• Ensure student accounts are current and are paid in full by graduation. Review Academic Standing Report, charge retake fees, work closely with Financial Aid on PDP, Grad Balances, Debit/Credit Report, etc. to ensure all funding is posted and with students, generate student invoices and past due notices.
• Other duties as assigned.

Qualifications

Education / Experience

• High School Diploma or GED required
• Associate’s Degree preferred
• 1-3 year’s previous experience; preferably in an institution of higher education or in a customer service industry
• Some accounting and/or general ledger experience preferred

Skills

• Attention to detail; ability to maintain confidentiality and professional decorum.
• Ability to effectively communicate in oral and written form with a diverse customer base in a welcoming and friendly manner.
• Ability to work in a fast-paced environment where deadlines are essential.
• Possess excellent customer service, problem-solving and time management.
• Knowledge of accounts receivables and collections.
• Knowledge of personal computer software applications including Excel, Outlook and Word

Abilities

• Must be able to lift, carry, push, or pull up to 15 pounds or less 5% of the workday
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
• Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
• Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
• Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.

Work Environment

• Work is performed indoors in a climate-controlled environment.