Campus IT Support Specialist I

Lindamood-Bell Learning Processes; Winchester (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Shenandoah University’s Office of Information Technology is accepting applications for a Technology Support Staff I. This is a full-time benefited on-site position located on our main campus in Winchester, Virginia, reporting to the Help Desk Manager and supporting SU students and faculty with technology needs across classrooms and labs.

You will oversee student IT staff, perform core tasks such as password resets, software installs/uninstalls, networking and device troubleshooting across macOS,

Qualifications

• College degree preferred, but not required; relevant experience will be considered in place of a degree.
• Experience in an educational institution or similar setting.
• Extensive experience with technology and willingness to learn new technologies.
• Demonstrated project management experience, including leading technology projects from inception to completion.
• Ability to manage multiple projects simultaneously and adapt to changing priorities.
• Strong analytical skills to assess technology needs and propose effective solutions.
• Commitment to fostering a collaborative, customer‑centric work culture.

Responsibilities

• Oversee the student IT workforce, including the development of comprehensive training programs and technical workshops.
• Perform core technical tasks such as password resets, software installation/uninstallation, printer connectivity, wireless connectivity and troubleshooting for macOS, iOS, iPadOS ,Windows OS, and standard applications (e.g., MS Office, Google Workspace, Adobe Creative Cloud).
• Maintain positive customer service response in surveys, emails, and verbal interactions.
• Adhere to university and department attendance policies, including punctuality for shifts and transparent communication regarding attendance.
• Maintain precise and thorough ticket logs, detailing the scope of the issue and the steps taken toward resolution.
• Ensure accurate asset tracking and categorization within the ticketing system.
• Communicate with users professionally and promptly, applying the appropriate level of urgency and following up consistently until the issue is resolved.
• Other duties as assigned by OIT leadership.
• Stay current with emerging technologies and recommend updates or changes.
• Represent the university in meetings and conferences related to educational technology to enhance knowledge and integrate best practices.

Skills

College degree

Educational setting experience

Technology experience

Project management

Multi-project management

Analytical skills

Customer-centric culture

Communication skills

Education

College degree preferred, but not required

Tools

Excel

Google Docs

Asana

TeamDynamix

AI tools

Job description

Shenandoah University’s Office of Information Technology is accepting applications for a Technology Support Staff I. This is a full-time benefited on-site position located on our main campus in Winchester, Virginia, reporting to the Help Desk Manager and supporting SU students and faculty with technology needs across classrooms and labs.

You will oversee student IT staff, perform core tasks such as password resets, software installs/uninstalls, networking and device troubleshooting across macOS,