Campus IT Support Specialist

Illinois State University; Normal (AL); On-site; USD 18,000 - 25,000; Part time

Job summary

Illinois State University is seeking a Student Technology Specialist to provide first-level technology support by phone, email, and in person. The role involves assisting with university-owned computers, ULID accounts, and password issues, plus property control and hardware handling across the campus.

The position requires strong written and verbal communication, collaboration in a team, and the ability to learn quickly, with 15–28 hours per week between 8:00am and 5:00pm.

Qualifications

• Must be available to work a minimum of 15 hours a week.
• Must be able to work minimum of 2 semesters.
• Must have a valid Driver's License.

Responsibilities

• Provide first-level technology support by phone, email, and in person.
• Assist with university-owned computers, accounts, and password issues.
• Assist in property control, diagnosing and recycling hardware.
• Create insightful and concise documentation.
• Lift up to 40 lbs and work in a team environment.

Skills

Communication skills

Written communication

Verbal communication

Team collaboration

Attention to detail

Customer service

Tools

Windows 10

Mac OS

Office 365

Active Directory

SQL

PowerShell

Job description

Illinois State University is seeking a Student Technology Specialist to provide first-level technology support by phone, email, and in person. The role involves assisting with university-owned computers, ULID accounts, and password issues, plus property control and hardware handling across the campus.

The position requires strong written and verbal communication, collaboration in a team, and the ability to learn quickly, with 15–28 hours per week between 8:00am and 5:00pm.