Front Desk and Clinical Assistant

Massachusetts College of Pharmacy and Health Sciences; Worcester (MA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Flexible part-time schedule

Job summary

Massachusetts College of Pharmacy and Health Sciences seeks a Front Desk/Clinic Assistant to support the Worcester clinic’s front desk and dental operations during afternoon and evening hours. The role involves patient interaction, scheduling for clinical sessions, and maintaining clinic logistics.

The position is part-time, 20 hours per week (Monday - Thursday, 3pm - 8pm). Experience as a licensed dental assistant and MA license are preferred, with HIPAA training offered.

Qualifications

• Excellent verbal and written communication skills for interaction with patients, students and staff.
• Adequate computer skills and ability to use scheduling and patient-management software.
• Strong organization skills and accurate maintenance of clinic documents.

Responsibilities

• Greet patients, manage check-in/out and scheduling for clinic sessions.
• Collect payments, print receipts and handle clinic documents.
• Oversee instrument processing, sterilization logs, and recall lists.
• Assist with instrument kit distribution and equipment use for students.
• Coordinate with Clinic Manager on orders, stock and facility issues.
• Maintain logs and DPH documents; close clinic during evenings as needed.

Skills

Verbal communication

Written communication

Organizational skills

Computer skills

Scheduling software

Education

High school diploma

Job description

The Forsyth School of Dental Hygiene seeks a Front Desk/Clinic Assistant to support the dental clinic and front desk operations during its afternoon and evening hours in the Worcester clinic. The ideal candidate will work with patients, faculty, staff, and students regarding scheduling needs for clinical sessions, address front desk/patient needs, and oversee clinical operations.

This is a part-time position, 20 hours a week (Monday - Thursday, 3pm - 8pm).

• Greet and welcome patients; manage check in/out process.
• Schedule and confirm appointments with clinic patients.
• Collect payments, manage documents, and print receipts.
• Manage sterilization area and processing of student instruments/cassettes.
• Assist students with proper equipment use and inform Clinic Manager of any issues.
• Assist with student instrument kit distribution.
• Communicate with MCPHS facilities and enter work orders as necessary.
• Work with Clinic Manager to maintain logs and other DPH documents.
• Oversee students with instrument processing and clinic related duties.
• Assist Clinic Manager with order lists, putting away orders, and rotating stock.
• Perform biological monitoring of sterilizers and maintain related logs.
• Communicate with Associate Dean and Clinic Manager reporting any issues with the clinic operations including equipment failure, inventory control, and faculty/student issues.
• Manage patient exit surveys.
• Assist in managing the recall list, so patients receive timely re-care appointments.
• Communicate with MCPHS security about parking list for patients.
• Inform Front Desk Administrator about any patient record transfer requests.
• Responsibly closes up clinic on evenings when they are last to leave.
• Other job duties as assigned.

Required

• High school diploma
• Previous relevant experience as a licensed dental assistant in a dental clinic setting
• Current MA Dental Assisting license including infection control training and CPR
• HIPAA training/certification will be offered and required upon hire
• Excellent verbal and written communication skills, including ability to effectively communicate with patients, students, and dental team members.
• Adequate computer skills with ability to effectively communicate via email and learn use of software platforms for purposes of scheduling appointments and managing patient needs.
• Strong organization skills and ability to accurately maintain clinic documents

Preferred

• Formally trained with dental office experience.
• Knowledge of required documentation for dental public health settings very desirable.
• Knowledge of dental equipment and ability to troubleshoot equipment issues

Physical Requirements

• Must be able to talk, listen and speak clearly on telephone.
• Must be able to lift and carry up to 20 lbs.
• Must be ambulatory and able to spend 5-6 hours per day walking around clinical setting.
• Must be able to don PPE and perform clinical duties for 5-6 hours each day.

Applicants must be authorized to work for any employer in the U.S. MCPHS is unable to sponsor, or take over sponsorship of an employment Visa. MCPHS is also not an E-Verify institution.

About Us

Established in 1823, Massachusetts College of Pharmacy and Health Sciences (MCPHS) is the oldest institution of higher education in Boston, a city that is home to many of the world's top universities and healthcare institutions. We are one of the largest and most highly-ranked schools for health and life sciences, and our alumni and faculty continually distinguish themselves in healthcare settings around the globe. MCPHS has more than 7000 students across campuses in Boston's Longwood Medical and Academic Area (LMA), downtown Worcester, MA and downtown Manchester, NH. Our vision is to empower our Community to create a healthier, more equitable world, which we strive to achieve through our core values of integrity, community, engagement, collaboration, support, and innovation.

MCPHS is an equal opportunity employer dedicated to ensuring equal opportunity for all members of the University community. We aim to recruit, develop, and retain the most skilled faculty and staff. All qualified applicants will be considered for employment.