IT Help Desk Support Associate: Elevate Campus Tech

The Chronicle Of Higher Education, Inc.; Fort Myers (FL); On-site; USD 30,000 - 40,000; Part time

Job summary

The Chronicle Of Higher Education, Inc. is seeking an OPS Non-Student Help Desk Support Associate in Fort Myers, Florida. This role involves providing customer service and technical support to the FGCU community through phone and in-person interactions. Candidates should have a high school diploma and experience in customer service, alongside basic computer skills. The position requires open availability throughout the week. FGCU is committed to equal opportunity in employment.

Qualifications

• Experience providing excellent customer service in person and over the phone.
• Basic knowledge and understanding of computer use.
• Open availability Mon-Fri and Saturday.

Responsibilities

• Provide phone and walk-up counter support to the FGCU community.
• Answer questions about hardware/software configurations.
• Assist with remote troubleshooting.
• Help with testing of new services.
• Record work in the Help Desk ticketing system.

Skills

Customer service

Computer knowledge

Communication

Education

High school diploma or equivalent

Job description

The Chronicle Of Higher Education, Inc. is seeking an OPS Non-Student Help Desk Support Associate in Fort Myers, Florida. This role involves providing customer service and technical support to the FGCU community through phone and in-person interactions. Candidates should have a high school diploma and experience in customer service, alongside basic computer skills. The position requires open availability throughout the week. FGCU is committed to equal opportunity in employment.