Campus IT Field Support Technician

Mercer University; Illinois; On-site; USD 12,000 - 17,000; Part time

Job summary

Mercer University is seeking an IT Field Support Technician to install, maintain, and support computer hardware and software for faculty and staff on campus in Illinois. The role requires strong computer support experience and excellent written and verbal communication skills.

The position includes on-site support and may involve answering calls and emails, with a 10.00 hourly pay rate and a scheduled 10 hours per week, from 08/17/2026 to 05/07/2027.

Qualifications

• Requires computer support experience and prior customer service experience.
• Must have excellent written and verbal communication skills.
• Must be able to carry up to 25 lbs. for short distances.

Responsibilities

• Install, maintain, and support computer hardware and software.
• Provide on-site support for faculty and staff.
• Answer phone calls and emails.

Skills

Customer service

Computer support experience

Communication skills

Analytical thinking

Problem-solving

Job description

Mercer University is seeking an IT Field Support Technician to install, maintain, and support computer hardware and software for faculty and staff on campus in Illinois. The role requires strong computer support experience and excellent written and verbal communication skills.

The position includes on-site support and may involve answering calls and emails, with a 10.00 hourly pay rate and a scheduled 10 hours per week, from 08/17/2026 to 05/07/2027.