IT Field Support Technician

Mercer University; Illinois; On-site; USD 12,000 - 17,000; Part time

Job summary

Mercer University is seeking an IT Field Support Technician to install, maintain, and support computer hardware and software for faculty and staff on campus in Illinois. The role requires strong computer support experience and excellent written and verbal communication skills.

The position includes on-site support and may involve answering calls and emails, with a 10.00 hourly pay rate and a scheduled 10 hours per week, from 08/17/2026 to 05/07/2027.

Qualifications

• Requires computer support experience and prior customer service experience.
• Must have excellent written and verbal communication skills.
• Must be able to carry up to 25 lbs. for short distances.

Responsibilities

• Install, maintain, and support computer hardware and software.
• Provide on-site support for faculty and staff.
• Answer phone calls and emails.

Skills

Customer service

Computer support experience

Communication skills

Analytical thinking

Problem-solving

Job description

Job Family

Student Regular Wage, Student Work Study

Department

Information Technology

Supervisor

John Bonner

Job Title

IT Field Support Technician

Job Description

Responsible for the installation, maintenance, and support of computer hardware and software. This position provides on-site support for faculty and staff but may also include answering phone calls and emails Requires computer support experience\\knowledge along with prior customer service experience preferred. Must have excellent written and verbal communication skills and proven analytical and problem-solving skills. Must have the ability to carry up to 25 lbs. for short distances.

Candidates without computer experience will not be considered for this position

Pay Rate: $10.00 Scheduled Hours: 10 Start Date: 08/17/2026 End Date: 05/7/2027

Mercer Student Employment – About Us

Student employees are vital to the success of Mercer University. At Mercer, we are dedicated to helping students find meaningful on-campus jobs and ensuring that students maximize the value of their employment experiences. We believe that having an on-campus job helps students become more involved with the Mercer University community, provides valuable work experience, helps build transferable skills, and habits that will benefit future career options. Moreover, on-campus jobs provide financial rewards.

Important Note: In adherence to the Immigration Control Act of 1986, all student employees must complete an Employment Eligibility Verification Form (I-9) and present documentation verifying citizenship or permanent residency. You will not be allowed to begin work until the I-9 form has been completed and properly certified. The required documents include either a valid US Passport, certificate of US citizenship, alien registration card with photograph OR two of the following documents: a state driver's license, validated student ID card, original social security card, birth certificate.