Campus IT Director - Service Excellence & Strategy

Ivy Tech Community College; Terre Haute (IN); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health & Wellness

Dental plan

Vision plan

Employee Assistance Program

Wellness program

Flexible Spending Accounts

Retirement contribution

Life insurance

Disability benefits

Educational benefits

Paid time off

Professional development

Job summary

Ivy Tech Community College is seeking an IT Director to lead the IT Operations team on the Terre Haute campus, with oversight of one additional site in Greencastle. 100% onsite role with travel as needed, reporting to the Executive Director of IT Operations.

The position starts November 30, 2026, and includes a comprehensive benefits package. The role emphasizes strategic IT leadership, budgeting, policy compliance, and collaboration across campus cabinets and statewide teams to advance IT

Qualifications

• Bachelor's degree in an IT related field.
• Three to five years’ supervisory experience supporting IT environments, including management of a team, hardware asset management, budget management, configuration management, and software distribution.
• Excellent customer service, organizational and strong leadership skills.
• Excellent written, oral, interpersonal, and presentation communication skills with initiative and organizational abilities.
• Proven ability to lead and manage a diverse team of professionals, developing and implementing effective programs.

Responsibilities

• Strategically oversee and support all facets of IT operations and service delivery within the assigned service area, ensuring alignment with institutional goals.
• Provide expert technical consultation on technology services outside the scope of OIT, engaging IT support staff as needed.
• Collaborate with campus leadership to strengthen IT service delivery; act as the primary liaison between campus leadership and OIT.
• Foster and sustain a culture of customer service excellence across all IT functions.
• Direct and enforce IT change control processes in alignment with college-wide protocols to ensure consistency and compliance.
• Administer the management of hardware and software assets following statewide policies and procedures.
• Recruit, lead, and develop high-performing IT support staff, ensuring team effectiveness and accountability.
• Participate in IT budgeting processes and oversee expenditures related to technology services.
• Lead team-based projects to completion using best-practice project management methodologies.

Skills

IT leadership

Budgeting

Customer service

Strategic planning

Change management

Team development

Communication

Policy compliance

Education

Bachelor's degree in IT related field

Tools

Active Directory

LDAP

Information security

Job description

Ivy Tech Community College is seeking an IT Director to lead the IT Operations team on the Terre Haute campus, with oversight of one additional site in Greencastle. 100% onsite role with travel as needed, reporting to the Executive Director of IT Operations.

The position starts November 30, 2026, and includes a comprehensive benefits package. The role emphasizes strategic IT leadership, budgeting, policy compliance, and collaboration across campus cabinets and statewide teams to advance IT