Campus IT Desktop Support Specialist

University of California-Riverside; Riverside (CA); On-site; USD 44,083 - 67,116; Full time

Job summary

The University of California-Riverside is seeking a Desktop Support Technician to provide high-level technical support to students, staff, and faculty. The role involves hardware and software installation, diagnosis, and repair, while requiring strong customer service and communication skills.

The Technician will document system requirements, evaluate user needs, and manage the installation and maintenance of computer systems. The position is on-site with a salary range between $32.00 and $48.72 per hour, depending on qualifications and experience.

Qualifications

• Experience in desktop service with hardware and software installation.
• Strong attention to detail and excellent communication skills.
• Ability to collaborate in a higher education environment.

Responsibilities

• Provide high-level technical support to students, staff, and faculty.
• Document system requirements and define scopes of projects.
• Monitor and triage call and ticket queues.

Skills

Technical support

Customer service

Hardware installation

Software installation

Analytical skills

Organizational skills

Communication skills

Job description

The University of California-Riverside is seeking a Desktop Support Technician to provide high-level technical support to students, staff, and faculty. The role involves hardware and software installation, diagnosis, and repair, while requiring strong customer service and communication skills.

The Technician will document system requirements, evaluate user needs, and manage the installation and maintenance of computer systems. The position is on-site with a salary range between $32.00 and $48.72 per hour, depending on qualifications and experience.