Campus General Merchandise Lead

Barnes & Noble College; Morgantown (WV); On-site; USD 42,000 - 54,000; Full time

Job summary

BARNES & NOBLE COLLEGE seeks a Department Manager for General Merchandise to lead daily selling floor activities, oversee merchandise presentation, and ensure customer satisfaction. You will greet customers, guide product selections, and support store operations with adaptability and a hands-on leadership style.

The role requires a focus on customer service, problem solving, and teamwork, with the ability to work evenings, weekends, and holidays in a fast-paced campus retail environment.

Qualifications

• 2+ years’ experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program.
• High school diploma/GED required.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Maintain a presence on the sales floor and a working knowledge of all departments to greet customers, answer questions, recommend products and/or services, help locate or obtain materials, and provide daily support, direction, and guidance to team members.
• Ability to use department specific technology such as CORE or Intrepid to answer questions, recommend products, place orders, locate items, search inventory, or meet customer needs.
• Maintain an appealing and clean sales floor—hang, fold, shelve, peg merchandise to a particular standard using a planogram or general merchandising guidelines.
• Assist with processing sales transactions involving cash, credit, or financial aid payments.
• Full‑time positions require availability to work at least 30 hours on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.

Skills

Customer service

Communication

Problem solving

Team leadership

Education

High school diploma/GED

Job description

BARNES & NOBLE COLLEGE seeks a Department Manager for General Merchandise to lead daily selling floor activities, oversee merchandise presentation, and ensure customer satisfaction. You will greet customers, guide product selections, and support store operations with adaptability and a hands-on leadership style.

The role requires a focus on customer service, problem solving, and teamwork, with the ability to work evenings, weekends, and holidays in a fast-paced campus retail environment.