Campus Front Desk & Visitor Experience Lead

Southern Careers Institute; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Southern Careers Institute is seeking a friendly front desk receptionist to greet students, visitors, and vendors and to manage a range of clerical tasks. You will answer calls, route messages, maintain the front area, and support administrative processes across the campus.

Responsibilities include handling mail, scanning documents, producing reports, and ensuring confidentiality of student information while delivering professional service in a fast-paced environment.

Qualifications

• Certificate showing at least one year of completion from college or technical school.
• OR, 3-6 months of training and related work experience.
• OR, equivalent combination of education and experience.

Responsibilities

• Create a positive first impression on all visitors by greeting students, customers, and vendors.
• Retrieve messages from voicemail and forward to appropriate personnel.
• Answer incoming calls and route to the proper department or personnel.
• Maintain a clean, professional front area.
• Take and deliver messages, or forward to voicemail when needed.
• Create and process files, review documents for accuracy, and scan into the system.
• Create and run reports as required.
• Provide information including address, directions, and campus information to callers and visitors.
• Welcome on-site visitors and announce to appropriate personnel.
• Monitor front door activity and maintain confidentiality of student data.
• Route mail and deliveries; handle outgoing mail and courier items.
• Manage fax machines and assist users with sending/receiving faxes.
• Take payments for services and products.
• Order, receive, and maintain office supplies.
• Produce memos, reports, and other documents when needed.

Skills

Clear communication

Interpersonal skills

Verbal communication

Written communication

FERPA compliance

Education

Certificate from college/tech school

3–6 months training/experience

Equivalent education/experience

Tools

Microsoft Office Suite

Printers & Fax machines

Job description

Southern Careers Institute is seeking a friendly front desk receptionist to greet students, visitors, and vendors and to manage a range of clerical tasks. You will answer calls, route messages, maintain the front area, and support administrative processes across the campus.

Responsibilities include handling mail, scanning documents, producing reports, and ensuring confidentiality of student information while delivering professional service in a fast-paced environment.