Student Services Advisor

Herzing Brand; Orlando (FL); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Tuition waiver

Tuition reimbursement

Health insurance

Paid time off

Retirement savings plan

Job summary

Herzing University is recruiting a Student Services Advisor for onsite work at the Orlando campus (Winter Park). The role generally follows a Monday–Friday schedule from 9AM to 6PM, with some evenings or weekends to support campus needs.

The advisor will guide students on academic and personal concerns, assist with program changes, orientations, and accessing university platforms, and collaborate with faculty and staff to address student issues.

Qualifications

• Bachelor’s Degree in higher education, counseling or related field required; Master’s degree preferred.
• At least one year of relevant student support experience.
• Experience in post-secondary education or adult learning environment preferred.
• Experience managing student retention preferred.

Responsibilities

• Advise students on academic issues, program options, and course selections.
• Answer questions and resolve basic issues related to bookstore validation and eBook use.
• Complete and maintain student scheduling and course revisions per University standards.
• Guide students on registration processes and program prerequisites in the system.
• Collaborate with faculty and staff to support students facing personal or academic concerns.
• Organize and coordinate student-focused events each semester.
• Communicate with new incoming students regarding schedules and preparation.
• Enter engagement and communication updates into University platforms.
• Prepare materials for and conduct new student orientations and provide resources.
• Coordinate with departments to resolve student issues and take on additional duties as needed.

Skills

Student advising

Customer service

Collaboration

Communication skills

Education

Bachelor’s Degree in Higher Education/Counseling or related field

Master's degree preferred

Job description

Current staff, faculty/adjunct at Herzing University: log into UKG and navigate to Menu > Benham > My Company > View Opportunities to apply using the internal application process.

This role is onsite at the Orlando campus (Winter Park, FL). A 40-hour schedule will be determined based on business and student needs, generally following an eight-hour shift, Monday through Friday (typically, hours falling between 9AM and 6PM). Occasional shifts in schedule, or occasional evening and weekend hours may be required to support student and campus needs.

TheStudent ServicesAdvisoris responsible foradvisingstudentsregardingacademic and personal concerns related to academic success;supportingand guidingstudents through the life of their academicprogramsto include decisions related to change of program, withdrawal, andcourse load.Conductoutreach related to retention and return after graduation;recommendresources andprovidepersonalized supportforall assigned students.

REQUIREMENTS:

• Bachelor’s Degree required - Higher education, counseling or related field is preferred. Master's degree preferred.
• At least one year of relevant student support experience.

Preferred:

• Previous experience working in post-secondary, adult learning environment.
• Previous experience managing student retention

COMPENSATION is determined based on the qualifications, experience, and circumstances of each hire. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan. The hourly rate for this position is between $23.76 and $27.95.

PRIMARY DUTIES AND RESPONSIBILTIES:

• Advise students including but not limited to: academic issues, including program and course offerings; having out of classroom issues that are impacting academic success, discuss options and pros/cons of options; provide guidance to assist students with decision-making.
• Answer student questions and resolve basic issues related to bookstore validation and eBook use.
• Complete and maintain student scheduling and course revisions per University standards.
• Having gained a comprehensive understanding of the registration process and program pre-requisites, provide guidance to students on scheduling changes and process those changes in the system.
• Work in collaboration with faculty/staff/administration to assist students who are experiencing personal or academic concerns to find appropriate solutions.
• Organize and coordinate student focused events each semester.
• Communicate to students regarding semester/term start preparation.
• Communicate with new incoming students through welcome calls to discuss schedule and potential obstacles to provide resources and/or solutions.
• Enter updates into University platforms on all engagement and communication with students.
• Prepare materials for and conduct new student orientations on how to access & navigate University platforms and bookstore validation. Inform students of resources and contact information for the Tutoring and Writing Center and Library.
• Communicate and negotiate with inter- and intra- department personnel to resolve student issues.
• This position may take on additional administration duties as needed to support the campus.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect.It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

It is the university’s practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. https://www.herzing.edu/nondiscrimination-policy

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.