Campus Director, Admissions and Enrollment Services

Cuyahoga Community College; Highland Hills (OH); On-site; USD 75,000 - 80,000; Full time

Job summary

Cuyahoga Community College is seeking an experienced leader to oversee Admissions and Enrollment Services at the Eastern Campus. The role directs admissions, enrollment, cashiering, and related student financial activities with a focus on accuracy and student satisfaction.

Requirements include a Master’s Degree and at least five years in higher education administration, with proven supervisory and strategic decision-making abilities.

Qualifications

• Master’s degree required; significant related experience may substitute.
• Minimum of five years of experience in higher education administration, specifically in enrollment, admissions, or related student services.
• Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others.
• Demonstrated experience effectively making decisions that impact the strategy, management and operations within a department.
• Demonstrated experience requiring diverse problem-solving methods in various situations.

Responsibilities

• Directs all aspects of the Admission and Financial Services including the welcome center, recruiting, admissions, transitions, general financial aid, registration, and student payments with a strong commitment to student customer satisfaction, quality, and accuracy
• Supports prospect and applicant conversation efforts including campus events, campus tours, and student communications
• Manages and monitors the Admission and Financial Services to provide accurate information and excellent enrollment services to current and prospective students
• Develops the enrollment and recruitment plan for the Campus in collaboration with the vice president of enrollment management and campus leadership teams
• Supervises admissions and enrollment center financial reports including monthly financial reports dealing with account reconciliations and deposit reconciliation
• Coordinates student enrollment services with financial aid, central financial aid processing center, customer service center, and Executive Director of Enrollment Operations

Skills

Attention to detail

Communication skills

Leadership

Decision making

Project management

Education

Master’s Degree

Tools

Banner System

Microsoft Office

Job description

Department: Admissions and Enrollment Services

Location: Eastern Campus

Reports To: Associate Vice President, Recruitment, Retention and Enrollment Operations

Recruitment Type: External/Internal

Requisition ID: req7467

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: Standard College Hours: M-F, 8:30am-5pm

Number of Openings: 1

Job Description

Summary

Plans, operates and controls the admission and enrollment activities of the Admission and Financial Services functions with a strong focus on student-centered services in a continuous quality improvement mode. Areas of responsibility include admissions, registration, cashiering financial transactions related to student fees and student records processing, financial reconciliation of student accounts and other related transactions, recruiting, transitions, student retention and success. Provides leadership in the development and oversight of the departmental budget, financial transactions and reconciliations, campus enrollment management activities, collaborative efforts with student financial assistance, and participates in college-wide enrollment management initiatives.

Essential Functions

• Directs all aspects of the Admission and Financial Services including the welcome center, recruiting, admissions, transitions, general financial aid, registration, and student payments, financial reconciliation of student accounts and other related activities with a strong commitment to student customer satisfaction, quality, and accuracy
• Supports prospect and applicant conversation efforts including, but not limited to campus events, campus tours, and student communications
• Manages and monitors the Admission and Financial Services to provide a broad spectrum of accurate information and excellent enrollment services to current and prospective students
• Develops the enrollment and recruitment plan for the Campus in collaboration with the vice president of enrollment management and campus leadership teams
• Supervises admissions and enrollment center financial reports including monthly financial reports dealing with account reconciliations and deposit reconciliation
• Coordinates student enrollment services with the following areas: financial aid, central financial aid processing center, customer service center, and Executive Director of Enrollment Operations
• Creates an environment that allows the Enrollment Management Team to have a clear understanding of each other’s roles and allows for collaboration and support in all admissions, registration and financial activities
• Interfaces with the Student Accounting department and Attorney General’s office regarding issues/problems on student accounts
• Understands and oversees all financial operations
• Understands and enforces the safeguards of cash, deposits receipts and reviews discrepancies in a timely manner
• Overall responsibility for the development of work distribution and assignments for all admission onboarding and enrollment services
• Reviews and tracks systems and processes and make recommendations for improvement to meet the needs of students better and to improve the quality and timeliness of services
• Oversees the processing of academic records
• Provides leadership for the interpretation of College procedures
• Develops area budget, supervises and evaluates staff, and provides required staff development
• Monitors data integrity, efficiency reports, and reports findings for solutions for accurate student record keeping
• Knows, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures
• Knows, understands, and adheres to internal or external Ohio Department of Education and financial audits
• Performs other duties as assigned

Required Qualifications

Education and Experience/Training

• Master’s Degree
• Significant related experience may substitute for education
• Minimum of five years of experience in higher education administration, specifically in enrollment, admission, or related student –services area
• Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others
• Demonstrated experience effectively making decisions that have major implications on the strategy, management and operations within a department
• Demonstrated experience requiring diverse problem-solving methods in a variety of situations

Knowledge, Skills And Abilities

• Possess excellent attention to detail, strong decision-making skills and an ability to work independently
• Proficient in intermediate-level Microsoft Office software applications such as Outlook, Word, Excel, and PowerPoint
• Possess excellent written, verbal and interpersonal communication skills
• Demonstrated understanding of and commitment to the relationship between enrollment processes and student success
• Ability to research and analyze issues and develop solutions
• Proven ability to work in a fast paced, high volume and confidential service environment
• Ability to work as a member of a student-oriented Administrative team
• Possess excellent student customer service skills and proven ability to develop and sustain productive customer relationships
• Proven ability to effectively manage projects
• Advanced proficiency in the Banner System
• Ability to be creative and exercise initiative
• Demonstrated experience and knowledge of all student records system
• Basic knowledge and understanding of general accounting principles
• Basic knowledge and understanding of financial eligibility requirements and processes
• Sensitivity to appropriately respond to the needs of the community

Competencies

Critical Competencies

• Collaboration
• Communication
• Continuous Improvement

Very Important Competencies

• Service Focus
• Adaptability

Important Competencies

• Time Utilization
• Quality of Work

Physical Demands / Working Conditions

• The work is performed in a normal, professional office environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type.However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Target Starting Salary Range

$75,000 - $80,000

The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit’s available budget, and the candidate’s qualifications in relation to the minimum and/or preferred job requirement(s).

Special Note

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .

Equal Opportunity Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.