Campus Dining Front-of-House Lead

Bates; Lewiston (ME); Sur place; USD 2 617 000 - 3 381 000; Plein temps

Avantages offerts par ce poste

Health benefits (medical & dental)

Retirement plan with employer match

Paid time off (10 days vacation)

13 paid holidays

Free parking

Library and athletic facilities access

Résumé du poste

Bates College in Lewiston, ME is seeking a Service Supervisor to oversee front-of-house dining operations, supervise daily service flow, manage shift staffing, and ensure compliance with health code.

The role emphasizes training, leadership, customer service excellence, and collaboration with dining, catering, or event teams; strong emphasis on safety, waste reduction, and inclusive culture.

Qualifications

• Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community.
• Outstanding customer service skills and the demonstrated ability to develop positive relationships with individuals and groups with varying backgrounds.
• Ability to work as part of a dynamic management team that embraces communication and inclusiveness is essential.
• Demonstrated ability to teach and train others with varying levels of experience.
• Exemplary organizational, time management, negotiation, and conflict resolution skills.
• Ability to multitask and meet deadlines.
• Understands and thrives in a high volume food service environment.

Responsabilités

• Supervise daily front-of-house operations in the dining facility, ensuring smooth service flow, station readiness, and prompt issue resolution.
• Manage shift staffing by assigning duty stations, organizing schedules, and coordinating employee meal breaks to maintain full coverage.
• Train, onboard, and mentor front-of-house staff on equipment operation, dining room standards, and service protocols.
• Direct line staff across key operational roles, including access management (door monitoring, transaction processing, student entry), beverage station upkeep, and dining area inventory stocking.
• Enforce strict adherence to food safety, sanitation guidelines, and health code regulations across all dining and servery areas.
• Monitor compliance with internal food use, portion control, and inventory policies.
• Champion workplace safety standards, maintaining high team awareness and ensuring all incident/injury reports are filed within 24 hours.
• Maintain exceptional customer service standards, fostering a welcoming, clean, and responsive environment for students, staff, and guests.
• Oversee dining room presentation, ensuring stations, tables, and chairs are consistently sanitized, stocked, and reset.
• Coordinate front-of-house promotional materials, including rotating table announcements and signage.
• Champion campus environmental initiatives by overseeing effective waste reduction, composting, and recycling practices.
• Foster an inclusive, supportive workplace culture built on open two-way communication and appreciation for diversity.
• Represent front-of-house operations at monthly department town meetings, Manager-on-Duty (MOD) briefings, and sector alignment sessions.
• Provide cross-functional support to other dining, catering, or event operational areas as business needs dictate.

Connaissances

Customer service

Leadership

Training

Time management

Multitasking

Food service

Equity & inclusion

Formation

Driver's license

Serve Safe certification

Description du poste

Bates College in Lewiston, ME is seeking a Service Supervisor to oversee front-of-house dining operations, supervise daily service flow, manage shift staffing, and ensure compliance with health code.

The role emphasizes training, leadership, customer service excellence, and collaboration with dining, catering, or event teams; strong emphasis on safety, waste reduction, and inclusive culture.