Campus Bookstore Team Lead & Operations Coach

Barnes & Noble College; Harrogate (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Get paid sooner! Daily Pay earned wage

Employee Discount

Paid sick time

401k plan eligibility

Commuter Benefits

Job summary

Barnes & Noble College is seeking an Assistant Store Manager to support daily operations and drive sales in our campus bookstore. You will supervise staff, manage customer service, and help implement store initiatives to meet sales targets.

The role requires strong communication, team leadership, and problem solving, with a focus on delivering exceptional customer experiences in a dynamic campus retail environment.

Qualifications

• 3+ years’ experience in a retail setting.
• 1+ year supervisory experience preferred or a graduate of the Best Seller Program.
• High school diploma/GED preferred.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Familiarity with financial and customer service principles.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.

Responsibilities

• Support all store operations and departments in partnership with the Store Manager or General Manager.
• Assist with scheduling and team development; direct work activities to ensure delivery of services, sales, and customer service.
• Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of merchandise or services.
• Manage customer and/or employee issues appropriately and timely.
• Assist with hiring and training new employees for the sales floor or other departments.
• Maintain an appealing sales floor—shelf, arrange, clean, and organize product or space.
• Assist with processing sales transactions involving cash, credit, or financial aid payments.

Skills

Customer service

Team leadership

Problem solving

Communication

Education

High school diploma/GED

Job description

Barnes & Noble College is seeking an Assistant Store Manager to support daily operations and drive sales in our campus bookstore. You will supervise staff, manage customer service, and help implement store initiatives to meet sales targets.

The role requires strong communication, team leadership, and problem solving, with a focus on delivering exceptional customer experiences in a dynamic campus retail environment.